Housekeeping Supervisor

**About us**
About Us**

Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style.

**Why We're Here**

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

**How We're Different**

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

**Differences make a difference.** We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

**Be Yourself - Lead Yourself - Make it Count**
**Your day to day**
What’s the job?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you’ll help the Housekeeping Manager in supervising all aspects of housekeeping and laundry - and ensure high standards are maintained.

Reports to the Housekeeping Manager.

**Your day-to-day**
- Maintain proper inventory levels, managing cost per room for supplies (example: bed & bath linen reuse and laundry operation).
- Support in managing day-to-day staffing requirements, plan, assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
- Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department managers.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

**What we need from you**
What we need from you**
- Bachelor’s degree in hospitality or related field.
- +2 years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.
- Fluent in English and Spanish. Other languages preferred.
- Opera PMS knowledge will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

**What we offer**
What to expect from us**
- Opening experience
- Competitive salary.
- Discounted international room rates.
- Employee recognition programmes.
- Training programmes and access to IHG’s training tool.
- Meals whilst on duty.
- Uniform and laundry service.

Job Reference: EMEAA29674