Senior Director of Collections Services

Overview:
**Where We Celebrate You**

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.

We’re looking for bright minds, creative influencers, and status-quo challengers that need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization’s DNA. Where there’s a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected, beyond labels.

You’ve got the skills and motivation. We’ve got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas.

Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.

Welcome to Teleperformance, where we celebrate you.

**Your Footprint as a Senior Director of Collections Services Will Be**
- to have full strategic ownership and growth of the Collections workstream, design and build world-class innovative collection strategies and services, and generate significant value for our clients while delivering a cutting-edge consumer-grade experience while maintaining a product margin that affords continuous improvement and innovation.

Teleperformance is adding a third dimension to its strategy by adding products/channels for the Geographic and Industry verticals to create better partnerships in some of the most prolific areas of today’s marketplace. In this position, you will ensure operational goals/metrics are achieved or exceeded and that all Collection activity is conducted in compliance with laws. In addition, you will communicate vision and strategic direction while improving processes and motivating your teams to achieve critical goals.

Qualifications:
**What Will You Need to Succeed?**
- Bachelor's Degree, plus 15 years’ relevant overall work experience; or instead of a degree, a minimum of 20+ years of related work experience
- 5+ years of previous call center, operations, or consumer credit experience required
- 5+ years of experience in Collections
- 5+ years of leadership experience managing staff. Proven positive leadership skills. Successful track record of positively influencing and working effectively with all levels
- Operational analysis skills, strong problem-solving skills, and attention to detail required
- A strong team player with a proven track record of identifying designated market sectors and specific accounts that have the potential for development into high net worth statements and have a company structure where there are multiple buyers of direct marketing services
- Extensive experience in a senior Collections role within a target client or BPO organization/client services and sales role
- Established track record of driving innovation and process improvement initiatives. Ability to manage multiple projects simultaneously with mínimal supervision
- Demonstrated ability to inspire others and develop future talent
- Demonstration of an excellent range of practical communication skills with the ability to adapt styles according to the demands of the audience is essential
- A thorough understanding of the Collections end-to-end processing industry and in-depth knowledge of current and future challenges in the industry
- An understanding of customer experience related to digital technologies and future innovations within Collections customer experience
- Deep understanding of the channels and technology within the Collections Industry.
- Ability to persuade and influence others with proven negotiation and sales skills and the ability to work at a senior level
- Experienced in creating collections-specific campaigns and participating in industry events showcasing the company collections capabilities
- Excellent financial understanding and the ability to converse with clients utilizing Collections industry terminology and concepts.
- Ability to manage complex budgets is essential
- Strong English communication skills, with the ability to hold chief executive office-level discussions.
- Good understanding of CX-related digital technologies
- Proven ability to influence cross-functional teams without formal authority.
- Highly organized and detail-oriented.
- Not afraid to try new things - driven to improve results and think outside the box constantly.
- Ability to manage time and juggle multiple priorities to execute high-quality deliverables.
- A true partner and transformational leader - E