Operational Excellence Manager

At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, or insurers like N26, Vivid, Trade Republic, flatexDEGIRO, Wish, Solarisbank, and more.

Having started our journey in January 2018 only, we're incredibly proud to count around 350 employees between our Amsterdam and Barcelona offices with over 50 nationalities.

**Role**

In the ever-evolving landscape of modern business, data has become the compass guiding organizations toward success, and operational excellence has emerged as the hallmark of efficient, sustainable growth. At the helm of this transformative journey stands a dedicated visionary, a navigator of insights, and a catalyst for change - the Business Intelligence and Operational Excellence Manager. This role is more than a title; it's a promise of untapped potential unlocked and operational perfection achieved.

As the gatekeeper of data-driven wisdom and the architect of operational brilliance, the Business Intelligence and Operational Excellence Manager embodies a powerful synergy of analytical prowess and strategic acumen. In an era where every data point conceals an opportunity, and every process harbors room for improvement, this role isn't just a function; it's the very heartbeat of an organization's aspiration to excel.

**Responsibilities**
- Operational Excellence:_
- Develop and execute a comprehensive operational excellence strategy aligned with Fourthline's objectives.
- Identify and prioritize areas for process improvement, focusing on enhancing operational efficiency.
- Implement industry best practices and benchmarks to achieve operational excellence.
- Continuously monitor and evaluate departmental performance against key performance indicators (KPIs).
- Business Intelligence:_
- Own the business intelligence function within Operations, including collecting, analyzing, and interpreting data related to operational performance.
- Generate actionable insights and recommendations to drive strategic decision-making.
- Create and present reports, dashboards, and data visualizations to communicate insights to key stakeholders.
- Lead a team of data, BI (Business Intelligence) and process analysts.
- Process Analysis and Improvement:_
- Lead process mapping and analysis efforts to identify bottlenecks, inefficiencies, and opportunities for enhancement.
- Collaborate with teams across the organization to design and implement streamlined processes and workflows.
- Utilize data analytics to make informed decisions and drive process improvements.
- Regularly assess the impact of process changes and adjust strategies as needed.
- Program Management:_
- Develop and support a structured program management framework to oversee multiple initiatives.
- Define project scopes, goals, and deliverables in collaboration with stakeholders.
- Create and manage project plans, budgets, and timelines.
- Monitor project progress, track milestones, and ensure alignment with organizational goals.
- Identify and mitigate project risks and issues.
- Cross-Functional Collaboration:_
- Foster strong relationships with other departments, such as Compliance, Risk Management, Customer Success and Support.
- Work collaboratively to identify areas of constructive collaboration and streamline cross-functional processes.
- Act as a liaison between departments to ensure effective communication and alignment of goals.

**Skills and Experience**

The required skills and experience of the BI and Operational Excellence Manager include:

- Bachelor's degree in business, operations management, or a related field; master's degree is a plus.
- Proven experience (5+ years) in operations management, process improvement, or a similar role.
- Strong data analysis and interpretation skills, including proficiency in data analytics tools and software.
- Knowledge of process improvement methodologies (e.g., Lean Six Sigma).
- Excellent interpersonal and communication skills for building cross-functional relationships.
- Experience in program or project management with a track record of successfully leading complex initiatives.
- Ability to thrive in a dynamic and collaborative work environment.
- Financial industry experience is a plus.

**What do we offer?**

We are growing...FAST That means there is a lot of room for impact in a fairly new KYC market You will get the chance to work at and add value to an international and rapidly growing scale-up that works with leading names in global FinTech, Crypto, and Trading platforms. You will get:

- 50/50 hybrid working model
- Remote work enablement and work from home allowence
- 25 days of holidays to chill
- Offices in Amsterdam and Barcelona with over 50 different nationalities
- Workplace Experience Group to enhance the employee experience in wellbeing, CSR and D&I
- Open Up - our partner in mental health support. Accessible to all our employees
- Ca