CRM Business Analyst
hace 6 días
We are looking for an experienced “CRM Business Analyst” with the following skills (as a minimum):
- _Excellent business analysis skills coupled with excellent techniques and ideally with some methodology._
- _Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)_
- _Understanding of Customer Journey & Processes_
- _As-Is/ To-Be process mapping_
- _Ability to streamline processes_
- _Strong Documentation Management Experience_
- _Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes._
- _Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved_
- _At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE -_
- _Ability to discover and implement new requirements into future design_
- _Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done_
- _Ability to support CRM IT PM to plan development and roll out of new CRM features_
- _Ability to support Product Owner in the agile build and management of the CRM backlog_
- _Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design_
- _Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog_
**Job Type**: Contract
**Experience**:
- CRM System: 5 years (preferred)
- MS Dynamics: 4 years (preferred)
License/Certification:
- Work Authorization in Spain (preferred)
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