CRM Business Analyst

hace 1 semana

Barcelona, España Adroit People Ltd. A tiempo completo

CRM Business Analyst - 5+ Years experience

Location : Barcelona, Saint Cugat (onsite work)

Salary - 37K Euros per Annum.

Employment type - Full time

Customer Name : HP

**Skill Matrix**:
Years of experience as BA:
Years of experience in CRM:
Years of experience in MS Dynamics:

- Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.
- Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)
- BA will perform analytics part
- Understanding of Customer Journey & Processes
- As-Is/ To-Be process mapping
- Ability to streamline processes
- Strong Documentation Management Experience
- Align internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.
- Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved
- At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE
- Ability to discover and implement new requirements into future design
- Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done
- Ability to support CRM IT PM to plan development and roll out of new CRM features
- Ability to support Product Owner in the agile build and management of the CRM backlog
- Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design
- Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog

**Job Type**: Permanent

**Experience**:

- Business Analyst: 6 years (preferred)
- CRM: 6 years (preferred)
- MA Dynamics: 6 years (preferred)

License/Certification:

- Work authorizaion (preferred)

Work Location: In person

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