Customer Support Representative

hace 2 días

Barcelona, España JUJUR A tiempo completo

Position: Dutch/Flemish Customer Support Representative

Location: Barcelona, Spain

Employment type: Full-time

**DUTIES AND RESPONSIBILITIES**:

- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical enquiries and manage incidents of the client’s product, car electrical chargers
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager Achieve an excellent customer satisfaction level

**REQUIREMENTS**:

- Have a proficient or bilingual level of Dutch and advanced level of English
- Possess excellent customer care skills, knowledge and awareness
- Have adequate professional experience
- Are able to implement and manage changes in processes
- Are responsible and possess independent work habit
- Have good communication and team skills, flexibility and stress resistance
- Follow the security rules of the company

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Schedule from Monday to Friday 08:00 - 20:00 (weekly rotative) and on weekends (one per month) from 09:00 to 18:00
- Dynamic and creative team with a positive and friendly atmosphere
- Full paid training on the company and the project you'll be working on
- Guidance and tools to reach your full potential

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