Customer Support Representative

hace 2 minutos


Barcelona, Barcelona, España Essence Coaching Group A tiempo completo


Customer Support Representative - Spanish & English
Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting?
We're looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.
What You'll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT's retailers.

• Troubleshoot basic technical issues and provide solutions effectively.

• Assist customers with spare parts search and purchases.

• Deliver accurate information and ensure every customer feels supported and valued.
What You Bring

• Spanish – C1 | English – C1 (Both languages at an advanced level are required).

• Customer-first mindset and excellent communication skills.

• Strong problem-solving ability and attention to detail.

• At least 1-2 years of work experience in BPO or experience with US customers.
Why You'll Love It
Salary: 1700 EUR Gross per month.

• Access structured onboarding and ongoing skill development.

• Potential for a Hybrid work model after 6 months, based on performance.

• Relocation assistance is available


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