Itc Lead

-Requisition Number
EMEA10304
Employment Type
Full-time
Location
Barcelona

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
I2C Lead plays a critical role in representing I2C organization locally within a country and acting as a main point of contact for local stakeholders (i.e. local finance and commercial organization) as well as GBS. This person will work very closely with BPO provider and GBS to make sure that daily operations are delivered at the highest level and step in in case of escalations or direct customer visits if they are required. I2C Lead is responsible for improving our collection effectiveness and managing credit risk within a country. Together with GBS, this person should drive process standardization / continuous improvement. Person in that role will be required to manage independently senior stakeholders and build strong relationship with strategic customers.

**How You Create Impact**:

- Leading and supervising the cash collection team activities
- Improving collection effectiveness and acting as an escalation point for BPO/Genpact/Local collectors
- Suggesting alternative payment agreements and negotiating (and finalizing) payment plans
- Regular interaction with commercial and finance organization to report on I2C results and engage with sales in case of support
- Order release and direct debit controls
- Factoring process supervision
- Coordination of the internal and external audits
- Maintaining strong relationship with customers and arranging face 2 face visits if this is required
- Assessing credit risk/credit limit and proposing actions to mitigate the risk (i.e. bad debt reserve)
- Analyzing customers’ financial situation and proposing preventing actions to avoid bad debt (i.e. order block)
- Working closely with Customer Service team to monitor invoice distribution process and dispute resolution
- Providing regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team./ RGL Reporting AR / LE/Bad Debt
- Forecast activities - factoring / overall receivables
- Overseeing offshore BPO Team, provide guidance and support process improvements
- Identifying and implementing process enhancements and performance improvements. Includes improving the quality and timing of recording transactions, leveraging systems to provide greater visibility of financial information and automating processes to reduce manual effort.
- Partnering with internal and external customers and sub-system owners in timely execution of various financial tasks in a dynamic and fast-paced GBS environment.
- Ensure SOX Controls and Compliance with Zimmer Biomet guidelines and policies.
- Coordination of regular SOX and DTP updates and process documents’ alignment

**What Will Make You Stand Out**:

- More than 5 years of experience within AR
- Bachelor’s Degree required / MBA or equivalent of Master’s degree preferred
- Ability to read, write and speak English fluently.

**What Will Make You Successful**:

- Very strong analytical skills and good understanding of accounting principles
- Ability to conduct detail customer risk analysis and strong knowledge of Excel
- Excellent Communication skills (oral and written) and ability to interact with employees at all levels in the organization
- Strong forward and process thinking skills and a good understanding of system functionalities
- Ability to work under pressure and to deal with competing priorities and various projects
- Experience and good knowledge of SAP

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._