Itc Lead

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

**What You Can Expect**:
Zimmer Biomet is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity

I2C Lead plays a critical role in representing I2C organization locally within a country and acting as a main point of contact for local stakeholders (i.e. local finance and commercial organization) as well as GBS. This person will work very closely with BPO provider and GBS to make sure that daily operations are delivered at the highest level and step in in case of escalations or direct customer visits if they are required. I2C Lead is responsible for improving our collection effectiveness and managing credit risk within a country. Together with GBS, this person should drive process standardization / continuous improvement. Person in that role will be required to manage independently senior stakeholders and build strong relationship with strategic customers.

**How You'll Create Impact**:

- Leading and supervising the cash collection team activities
- Improving collection effectiveness and acting as an escalation point for BPO/Genpact/Local collectors
- Suggesting alternative payment agreements and negotiating (and finalizing) payment plans
- Regular interaction with commercial and finance organization to report on I2C results and engage with sales in case of support
- Order release and direct debit controls
- Factoring process supervision
- Coordination of the internal and external audits
- Maintaining strong relationship with customers and arranging face 2 face visits if this is required
- Providing regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team./ RGL Reporting AR / LE/Bad Debt
- Forecast activities - factoring / overall receivables
- Overseeing offshore BPO Team, provide guidance and support process improvements

**What Makes You Stand Out**:

- Very strong analytical skills and good understanding of accounting principles
- Ability to conduct detail customer risk analysis and strong knowledge of Excel
- Excellent Communication skills (oral and written) and ability to interact with employees at all levels in the organization
- Strong forward and process thinking skills and a good understanding of system functionalities
- Ability to work under pressure and to deal with competing priorities and various projects
- Experience and good knowledge of SAP

**Your Background**:

- More than 5 years of experience within AR

Bachelor’s Degree required / MBA or equivalent of Master’s degree preferred

**Travel Expectations**:
EOE/M/F/Vet/Disability