Customer Success Manager

**Customer Success Manager**

**About Taskworld**

Taskworld is a top-rated online collaboration and task/project management software. It’s used by thousands of companies worldwide, including industry leaders like Allianz, SK Telecom, Accor, and Intersport. We are growing quickly with a diverse team of 60-70 employees spread worldwide.

**Role Description**

As a Customer Success Manager at Taskworld, you will play a pivotal role in ensuring our customers in the DACH region achieve maximum value from their investment in our platform. You will manage the entire customer lifecycle, from onboarding new clients brought in by our sales team to ensuring the success and renewal of existing accounts. Your role will focus on building trust-based relationships with key stakeholders, understanding customer needs, and effectively leveraging Taskworld's features to address their business challenges.

**Key Responsibilities**

**Customer Experience and Value Maximization**:

- Deliver an exceptional customer experience at every stage of the customer lifecycle, ensuring customers fully leverage Taskworld to meet their business objectives.
- Identify and address any gaps in license utilization, encouraging full adoption and exploring new use cases to enhance customer satisfaction and value.
- Collaborate with clients to share industry best practices, assess their unique needs, and proactively propose workflow enhancements for optimal utilization of our solution.

**Strategic Account Management and Renewal**:

- Serve as the trusted advisor to customers on product functionality and best practices, fostering strong, long-term partnerships.
- Proactively monitor customer health indicators, usage data, and renewal dates to develop and execute strategic plans for customer success and growth.
- Lead renewal discussions, demonstrating the value and ROI of Taskworld solutions to ensure successful contract renewals.

**Data-Driven Insights and Strategy**:

- Analyze customer usage data and feedback to identify trends, opportunities, and areas for improvement.
- Translate insights into actionable strategies to support customer goals, mitigate risks, and drive adoption and satisfaction.

**Relationship Building and Account Penetration**:

- Build and nurture relationships across customer organizations to solidify our partnership and deepen account engagement.
- Identify and develop new opportunities for expansion and growth within accounts by understanding customer challenges and aligning Taskworld solutions to their needs.

**Customer Support and Advocacy**:

- Be part of the customer support team to resolve issues promptly, ensuring a seamless customer experience.
- Act as the voice of the customer within Taskworld, sharing feedback and insights with product and engineering teams to guide future developments.

**Qualifications**:

- **Native or fluent in German and with professional proficiency in English.**:

- You are autonomous, proactive, rigorous, organized, and energetic. You have excellent communication, negotiation, and leadership skills to navigate customer organizational structures to identify and build relationships with executives and stakeholders
- Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
- Effective at leading and facilitating executive meetings and workshops
- Proficient at being prescriptive and driving action-oriented meetings
- Strong knowledge of business processes (Sales, Marketing, Product, Support)
- Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog
- Bachelor's Degree or equivalent qualification preferred