Internship Customer Support

hace 2 semanas

Barcelona, España Smartholiday Weekendesk España A tiempo completo

Hello future intern

Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?

We are looking for an amazing **Customer Support Intern** to join the Customer Care Team in our Barcelona Office to start in **August**

If you’re a student or recent graduate eager to dive into a dynamic role, we’re looking for YOU Ready to make every customer journey unforgettable? Your Role at Weekendesk

**Your Role at Weekendesk**

Here’s what your day-to-day will look like:

- Providing attentive and personalized assistance to our clients.
- Replying clients needs and inquiries.
- Handling complaints
- Managing reservations, upselling and cross-selling our products to enhance the client's experience.
- Collecting customer feedback
- Collaborate with the sales team and other departments to enhance the overall customer experience.
- Use call center tools, such as CRM software, to record and manage customer interactions.

**Why Weekendesk is Your Perfect Match**

At Weekendesk, we believe in Teamwork, Transparency, and Trust. These values drive our unique culture, where your contribution is highly valued, and learning opportunities are abundant.
- You’ll gain valuable experience in customer service, sales, and cross-department collaboration.
- We’re dedicated to helping you grow, with mentorship and support from our amazing team.
- Join a young, multicultural team that loves working together, with fun after-work eventsand awesome office perks to make your time with us unforgettable

**Does This Sound Like You?**
- Student or recent graduate in Communication, Business, Marketing, or related fields.
- Fluent in both **French**and **Spanish**(required).
- Excellent verbal and written communication skills.
- People-oriented: Strong communication abilities, flexibility, active listening, and empathy.
- Ability to work well in a team environment and maintain a positive attitude in the face of challenges.
- Basic knowledge of computer tools and software.
- Eager to learn and grow professionally in a fast-paced environment.

**Perks & Benefits ✨**

6 months internship (starting **August 2025**).

Full-time from Monday to Saturday, 10h to 19h, with 2 days off per week: Sunday and 1 rotating day off.

500€/net per month.

Personal Discount of 20% on Weekendesk website.

Referral bonus: Bring in talented friends and earn

Office is based in center of Barcelona, Spain.

Young and multicultural environment.

Free unlimited coffee, tea & fruits

Events in the office: Afterworks & Pizza Day.

Annual events: Summer Seminar + Xmas Party

Tipo de puesto: Contrato en prácticas
Duración del contrato: 6 meses

Sueldo: 500,00€ al mes

Beneficios:

- Eventos de la empresa
- Eventos sociales los viernes
- Ordenador de empresa
- Teletrabajo opcional

Idioma:

- Francés (Deseable)
- Español (Deseable)

Ubicación del trabajo: Teletrabajo híbrido en 08036, Barcelona

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