Technical Support Internship

hace 3 días

Barcelona, Barcelona, España Wiris A tiempo completo

Calling all motivated students eager to learn and grow in our Technical Support Team

If you are passionate about working in a challenging and continuously learning environment, keep reading

We are WIRIS, a software development company headquartered in Barcelona, with an office in Long Beach, California. Our mission is to make people's STEM work more meaningful.
We develop tools for the education, scientific, and publishing communities, working with the biggest players like Google Workspace, Moodle, Blackboard, Canvas, and Microsoft Office. You can find us everywhere

Follow us on Instagram @lifeatwiris to get a sneak peek into our vibrant company culture

Don't miss this exciting opportunity to contribute as a Technical Support Assistant and help shape the future of WIRIS.

WHAT WILL YOU DO? 

  • Technical support requests triage and first-line support:
    • Perform triage on new tickets, moving them to the appropriate team and support level. 
    • Handle incoming customer interactions to identify, document, and route issues as needed.
    • Categorise tickets by issue type.
    • Apply SOPs for first contact resolution cases.
    • Assist in the curation of our products' documentation.


WHAT IS MANDATORY FOR JOINING THE PROGRAM? 

  • Currently pursuing a degree in software development, system administration, or mathematics.
  • Ability to provide an educational agreement with a university or school within the EU.
  • Availability for a minimum 6-month internship, with the possibility of extension.
  • User-level proficiency in Windows or MacOS.
  • User-level proficiency in Microsoft Office or Google Workspace software.
  • Fluency in English and Spanish.
  • Strong problem-solving mindset.

WHAT DO WE OFFER YOU?

  • Competitive remuneration for your internship program.
  • Holy-yays Number of days off according to the length of your stay.
  • A great work environment in Barcelona city center.
  • All the coffee you can drink, fresh fruit, and yogurt.

WHAT DO WE CARE ABOUT?

  • People first: We are a people-oriented company. 
  • Contribution: We want to leave our mark.
  • Courage: We are brave and determined.
  • Leadership: We have the aspiration to transform.

Wiris, where everyone matters, work is fun, and growth never ends. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant from underrepresented minorities, persons with disabilities, sexual minority groups, and other candidates who may contribute to the diversification and enrichment of ideas and perspectives.

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