Communications Manager

Hace 4 días

Barcelona, España Amazon Spain Services, S.L. Jornada completa

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Experience managing complex communication projects.
- Strong content creation skills.
- Demonstrated success at learning and explaining business processes.
- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.
- Ability to solve problems and work without close direction in ambiguous environments.
- Good judgment and effective communication.
- Capable of working in a diverse team.
- Strong attention to detail and organizational skills.
- Analytical skills. Job summary Do you have experience translating complex concepts into clear, concise, and actionable communications to support Amazon sellers? Do you enjoy creating and implementing effective communication plans? Do you have a proven track record of delivering high-quality content in a fast-paced environment? If you enjoy driving improvements in communications effectiveness, content readability, discoverability, and usability, then we'd love to talk to you about joining Amazon's Education and Mass Awareness (EMA) team as a Communications Manager. Key job responsibilities As a Communications Manager, you will be responsible for developing, implementing, and measuring the success of mass communications and educational content used by sellers selling on EU Amazon Marketplaces. You will create communication campaigns, content, and roadmaps to drive awareness, education, and action from global sellers about compliance requirements. In this role, you will work with global stakeholders to understand the business priorities that drive the need for communications and educational content, align on roadmaps and content with them, and raise the bar on the quality of the communications and seller experience. It's important that you are self-motivated to learn about new topics and to look for new ways to improve the effectiveness of our communication. We operate in a fast-paced environment, requiring business sense, high prioritization skills, and flexibility to adapt to new information or changes in planning. About the team The Education and Mass Awareness (EMA) team supports EU 3P Compliance teams by centralizing mass communications and educational content on the compliance requirements impacting EU 3P marketplaces. We measure success by having clear and simple content that educates and generates responsiveness about compliance requirements through scalable channels. Given the complex and dynamic nature of the EU legislative landscape, we ensure efficient and effective communication for our sellers. We use data to make decisions about our channels, quality of content, timing, and frequency.
- 3+ years’ experience managing content projects of medium or high complexity.
- Experience with large-scale CRM and marketing automation platforms (e.g. Pardot, Salesforce Marketing Cloud).
- Experience working as part of a global team.
- Experience in a multi-language publishing environment.
- Experience in editorial/peer review.
- Experience with HTML, XML, DITA, or content management systems (CMS).
- Bachelor's degree in a related field.

Communications Manager

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