Client Service Analyst
hace 1 semana
There is a great opportunity to work with complex treasury products and transactional accounts, driving operational controls and strategic solutions to enhance efficiency and client satisfaction.
As a Client Service Analyst within the Corporate Investment Banking (CIB) EMEA Operations team, you will be responsible for managing complex treasury products and transactional accounts, leading operational controls, and developing strategic solutions to enhance efficiency and client satisfaction. Your role will involve overseeing customer service and relationship activities for a specific client portfolio, serving as the main service contact. Leveraging your problem-solving skills, analytical capabilities, and knowledge of cloud computing platforms, you will provide functional enhancements and strategic solutions, ensuring efficient processes and high levels of client satisfaction.
**Responsibilities**:
- Provide support to the Iberian Sales team and monitor daily trade activity for timely processing and settlement.
- Drive monthly and year-end audits for Fiduciaries and IRS.
- Solve processing issues through proactive management of internal and external stakeholders.
- Deliver functional improvements and strategic solutions to increase efficiency, control, automation, and standardization across the CIB EMEA Operations team.
- Build knowledge of systems and processes, and develop networks of SMEs to support delivery objectives.
- Conduct E2E process reviews, from inception and business case through technical design, development, testing, and implementation in production, adhering to JPM policy.
- Partner with key stakeholders over processes and participate in meetings and calls, providing accurate information.
- Escalate issues when appropriate and communicate status and development updates.
- Adhere to procedures, guidelines, and policies, continuously striving for more efficient processes in cooperation with your direct manager.
**Required Qualifications, Capabilities, and Skills**:
- Self-motivated, highly numerate, with strong interpersonal, problem-solving, and analytical skills.
- Responsive and accessible to stakeholders.
- Development experience with programming skills.
- General knowledge of cloud computing platforms.
- Good time management and multi-tasking skills.
- Flexibility and adaptability to changing business requirements.
- Fluent spoken and written English and Spanish.
- Proficiency in Microsoft Office (Access, Excel, Word, PowerPoint, Visio, MS Project).
- Degree in Economics or Business Administration.
- Minimum of one year of working experience.
-
Analyst Client Service
hace 1 semana
Madrid, España KANTAR A tiempo completo**We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.**:**To start a career that is out of the ordinary, please apply...**: **Job Details**:En Worldpanel Division queremos integrar a una persona con interés por conocer el comportamiento del consumidor y le interese la investigación de...
-
ESP OPENB Service Management Sr Analyst
hace 2 semanas
Madrid, Madrid, España Santander A tiempo completoESP OPENB Service Management Sr AnalystCountry: SpainService & Delivery Management Sr Analyst
-
ESP OPENB Service Management Sr Analyst
hace 3 días
Madrid, España Santander A tiempo completoESP OPENB Service Management Sr AnalystCountry: SpainService & Delivery Management Sr Analyst
-
Associate Service Desk Analyst
hace 2 semanas
Madrid, España Capgemini A tiempo completoJob Description Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues. Job Description - Grade...
-
Service Delivery Analyst
hace 6 días
Madrid, España PERNOD RICARD ESPAÑA A tiempo completo**ABOUT THE TECH TEAM** Our global Tech team operates in an agile manner within a dynamic product organization.Immerse yourself ina collaborative environment where innovation thrives, and your contributions willplay a direct role in shaping the pathof our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance...
-
Madrid, España Santander A tiempo completoProduct & Service Value Proposition Management Sr Analyst (ODS)Country: SpainBusiness Analyst – Global Product Assisted Channels Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of...
-
IT Service Support Analyst
hace 2 semanas
Madrid, España BNP Paribas A tiempo completo**GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **SPAIN IT PRODUCTION**: Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is...
-
Service Strategy Analyst
hace 2 semanas
Madrid, España Vestas A tiempo completoTo support the sales, operations, and cross-functional activities across the SBU sales activities across the commercial business segments. Key interfaces into Global commercial functions for Pricing, Costing, Value Engineering and strategic initiatives. Regional anchor for tools and global initiatives. **Responsibilities**: As Specialist, Business Analyst,...
-
Atención Al Cliente
hace 1 semana
Madrid, España Le Room Service A tiempo completoDesde Le Room Service buscamos incorporar a un/a Team Leader de equipo de telefonistas, para encargarse tanto de la atención al cliente durante el servicio como de la organización y coordinación del resto del equipo. Las funciones principales serán atender el teléfono para la recepción de pedidos, manejo del TPV y resolución de posibles incidencias,...
-
Service Delivery Analyst
hace 1 semana
Madrid, España Pernod Ricard A tiempo completoWant to join a fast-moving company, work among convivial teams, and take part in the global growth strategy of one of the most prestigious and comprehensive portfolios in the wine & spirits industry? We are looking for a Service Delivery Analyst in Madrid (temporary contract)! Embark on an exciting career journey with Pernod Ricard, the #1 premium spirits...
