Client Service Analyst

hace 7 días

Madrid, España JPMorganChase A tiempo completo

There is a great opportunity to work with complex treasury products and transactional accounts, driving operational controls and strategic solutions to enhance efficiency and client satisfaction.

As a Client Service Analyst within the Corporate Investment Banking (CIB) EMEA Operations team, you will be responsible for managing complex treasury products and transactional accounts, leading operational controls, and developing strategic solutions to enhance efficiency and client satisfaction. Your role will involve overseeing customer service and relationship activities for a specific client portfolio, serving as the main service contact. Leveraging your problem-solving skills, analytical capabilities, and knowledge of cloud computing platforms, you will provide functional enhancements and strategic solutions, ensuring efficient processes and high levels of client satisfaction.

**Responsibilities**:

- Provide support to the Iberian Sales team and monitor daily trade activity for timely processing and settlement.
- Drive monthly and year-end audits for Fiduciaries and IRS.
- Solve processing issues through proactive management of internal and external stakeholders.
- Deliver functional improvements and strategic solutions to increase efficiency, control, automation, and standardization across the CIB EMEA Operations team.
- Build knowledge of systems and processes, and develop networks of SMEs to support delivery objectives.
- Conduct E2E process reviews, from inception and business case through technical design, development, testing, and implementation in production, adhering to JPM policy.
- Partner with key stakeholders over processes and participate in meetings and calls, providing accurate information.
- Escalate issues when appropriate and communicate status and development updates.
- Adhere to procedures, guidelines, and policies, continuously striving for more efficient processes in cooperation with your direct manager.

**Required Qualifications, Capabilities, and Skills**:

- Self-motivated, highly numerate, with strong interpersonal, problem-solving, and analytical skills.
- Responsive and accessible to stakeholders.
- Development experience with programming skills.
- General knowledge of cloud computing platforms.
- Good time management and multi-tasking skills.
- Flexibility and adaptability to changing business requirements.
- Fluent spoken and written English and Spanish.
- Proficiency in Microsoft Office (Access, Excel, Word, PowerPoint, Visio, MS Project).
- Degree in Economics or Business Administration.
- Minimum of one year of working experience.

  • Client Service Analyst

    hace 1 semana

    Madrid, España JPMorganChase A tiempo completo

    **JOB DESCRIPTION** There is a great opportunity to work with complex treasury products and transactional accounts, driving operational controls and strategic solutions to enhance efficiency and client satisfaction. As a Client Service Analyst within the Corporate Investment Banking (CIB) EMEA Operations team, you will be responsible for managing complex...

  • Client Service

    hace 2 semanas

    Madrid, España May Business Consulting A tiempo completo

    **Hello!**: At MBC, we continue to grow and are now looking for a** Client Service & AML/KYC Analyst **to join us. **About MBC**: May Business Consulting is an international consulting firm that offers advice on digital transformation, change management, efficiency, and control. We have a customer-centric approach, proactively engaging to maximize our added...

  • Service Analyst

    hace 2 semanas

    Madrid, España Grupo NS A tiempo completo

    **Service Analyst - Ingles - Remoto**: Madrid - Publicada el 27 de noviembre de 2024 Descripción En Grupo NS, buscamos un/a **Service Analyst** apasionado y con experiência para formar parte de nuestro equipo. Serás responsable de gestionar y resolver incidencias relacionadas con aplicaciones móviles, trabajando en un entorno dinámico y...

  • Service Desk Analyst

    hace 2 semanas

    Madrid, España IPC Systems A tiempo completo

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...

  • Service Desk Incident Analyst

    hace 5 días

    Madrid, España UST Global A tiempo completo

    Role DescriptionWe are still looking for top talent. Join our Regulatory and Compliance technology team as a Service Desk Incident Analyst . The role involves participating in incident management for a banking client. The position requires a high level of English and onsite presence at the client's office in Malaga three days a week.Mandatory Requirements3...

  • Service Desk Incident Analyst

    hace 6 días

    Madrid, España UST Global A tiempo completo

    Role Description We are still looking for top talent. Join our Regulatory and Compliance technology team as a Service Desk Incident Analyst . The role involves participating in incident management for a banking client. The position requires a high level of English and onsite presence at the client's office in Malaga three days a week. Mandatory Requirements...

  • Atención Al Cliente

    hace 7 días

    Madrid, España Le Room Service A tiempo completo

    Desde Le Room Service buscamos incorporar a un/a Team Leader de equipo de telefonistas, para encargarse tanto de la atención al cliente durante el servicio como de la organización y coordinación del resto del equipo. Las funciones principales serán atender el teléfono para la recepción de pedidos, manejo del TPV y resolución de posibles incidencias,...

  • Salesforce CRM Analyst: Optimize Sales

    hace 4 días

    Madrid, España Grupo Soledad A tiempo completo

    Un grupo líder en automoción está buscando un Salesforce Business Analyst para mejorar y estandarizar sus procesos comerciales. El candidato ideal tendrá entre 2 y 3 años de experiencia en el área, así como un conocimiento sólido de Sales Cloud y Service Cloud. Se ofrece un contrato indefinido, horario flexible y una banda salarial atractiva entre...

  • Client Service

    hace 2 semanas

    Madrid, España Henneo A tiempo completo

    Desde HENNEO MEDIA buscamos a un/a profesional que se incorpore en nuestro equipo de Madrid como **client service**: **Sus responsabilidades, **dentro del departamento de gestión comercial, están enfocadas en el apoyo al área de publicidad digital a través de la gestión de publicidad online: *** - Creación de propuestas comerciales en función de las...

  • Client Service con Francés

    hace 3 días

    Madrid, España Winning A tiempo completo

    Desde Winning Consulting estamos seleccionando un Client Service Consultant con Francés, para incorporarse en proyecto en importante empresa del sector financiero en Madrid. Desde Winning ofrecemos: - Salario negociable según perfil - Contrato Indefinido - Lugar de trabajo (50% teletrabajo y 50% presencial) - Seguro médico y retribución flexible -...