Technical Account Manager

**Appodeal** is a dynamic US-based product company with a truly global presence.

We have offices in **Warsaw, Barcelona and Virginia**along with remote team members located around the world.

Our company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization space.

**Why Appodeal?**

At Appodeal, we're more than just a company—we're a team united by a common mission**:to help every person discover and grow their talents**

We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.

Here's what we value, and what we hope you do too:

- **Continuous Learning and Growth**: We are passionate about learning, growing personally, and building rewarding careers.
- **Making an Impact**: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.
- **Solving Exciting Challenges**: We tackle complex problems every day, supported by a team of world-class professionals and mentors.
- **Enjoying the Journey**: We believe in having fun while working toward our goals.

**BidMachine** is a cutting-edge programmatic advertising platform, part of the Appodeal, that helps app developers and advertisers drive growth with precision-targeted mobile ads. Our DSP and SSP technologies empower publishers and advertisers with transparent, customizable, and efficient real-time bidding solutions.

We're now growing our Demand Side team and looking for a **Technical Account Manager** (TAM) to act as a key link between our DSP clients and internal engineering, product, and data teams.

As a Technical Account Manager, you will be the technical voice and strategic guide for our demand partners. You'll ensure smooth onboarding, monitor integration health, troubleshoot issues, and provide actionable insights to maximize partner value. You will collaborate closely with sales, product, and engineering to drive campaign success and ensure best-in-class support for programmatic buying partners.

**Key Responsibilities**:
**Client Onboarding & Integration**
- Act as the primary technical contact for new DSP partners.
- Guide clients through integration setup (OpenRTB, VAST, custom APIs).
- Support clients in adapting their bidding logic to match BidMachine's infrastructure.

**Technical Support & Issue Resolution**
- Investigate and resolve technical issues affecting performance, delivery, or bidding.
- Collaborate with internal teams (engineering/product) to identify root causes and implement fixes.

**Monitoring & Optimization**
- Monitor QPS, win rates, bid responses, fill rate, and other KPIs.
- Proactively recommend improvements to increase performance and reduce latency or errors.

**Strategic Collaboration**
- Build long-term relationships with demand-side clients by deeply understanding their business goals and technical needs.
- Share product roadmap insights and gather feedback for future improvements.

**Documentation & Reporting**
- Create and maintain technical documentation, FAQs, and integration guides.
- Provide regular technical reports and updates to internal and external stakeholders.

**Requirements**:
**Must-Haves**:

- 2-5 years in a client-facing technical role (TAM, Solutions Engineer, AdOps, Programmatic Support).
- Deep understanding of OpenRTB, VAST, and programmatic advertising.
- Strong analytical skills and comfort with debugging tools, log analysis, and performance monitoring.
- Experience working with REST APIs, JSON, and SQL.
- Excellent communication skills - both technical and non-technical.
- Ability to work independently and manage multiple projects simultaneously in a fast-paced environment.

**➕**Nice-to-Haves**:

- Previous experience at an SSP, DSP, or Ad Exchange.
- Familiarity with mobile app monetization, SDKs, and MMPs.
- Python or scripting skills for debugging or prototyping.
- AdTech certifications (IAB, Google, etc.).

**Why Join BidMachine?**
- Be part of a high-growth, innovative company in the Ad Tech industry.
- Work with a passionate and talented team that values creativity, collaboration, and growth.
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A flexible and dynamic work environment that fosters innovation.

With an outstanding product and a mission that excites and inspires, Appodeal offers a unique opportunity to make an impact while being part of an amazing team.

**Join us** and help shape the future of mobile app success