Retail Operations Manager

JOB ID: 133205BR
- Madrid - Gran Via, Madrid, España
- Retail Operations Manager

Key Responsibilities:

- Analyse and advise the Country Leader and implement the Retail Strategy in your market by working on strategic initiatives.
- Adapt global retail tools for your market - follow the 80 / 20 rule of global and local. Be responsible for local changes, if needed.
- Make sure the store teams know, use and benefit from the projects in market. Provide training and awareness.
- Manage and fix the operational costs of your market across all areas. Tell the Country Leader about issues and solutions.
- Work with your market team to create a good store experience for customers and staff.
- Review store processes and give feedback to the Country Leader. Make sure the store managers follow the processes well.
- Work with other Country Leaders to coordinate activities in your market and make decisions together.
- Help the store managers deliver initiatives and communicate with central teams to solve local problems.
- Lead a team of administrators to run the market operations smoothly. Support and guide the stores to reach their goals and improve the market performance.
- Analyse the market data and find ways to improve sales and costs. Identify and help the stores or areas that are not doing well.
- Lead retail events in your market, such as marketing or brand activities. Work with different central functions to make them happen.
- Implement group operations initiatives in your market. Be the link between group operations and the market, and make sure the changes are well planned and adopted.
- Ensure the stores follow “The Way We Work” by checking their core processes and adapting them to local needs. Create a culture of alignment and consistency across the stores.
- Review and improve the market KPIs, guide and support the Country Leader and hold the stores and Area Managers accountable for their results and actions.
- Follow up on audit results with the store teams and do store process checks as needed by the Country Leader.
- Work with other support departments such as Supply Chain, P&C and Facilities Management to make sure the stores get the service they need to sell well and fix any problems.
- Be the in-market expert for various retail systems and work with Group Retail Operations to solve issues in-market or escalate them.
- Be responsible for all operational communication to the store teams, work with other functions in market to make sure the messages are clear and tailored.
- Manage the Retail Calendar and Retail Activity Planner for your market, work with Group Operations, to balance the level of change and the ability to deliver it effectively.
- Work with third party vendors, monitor their performance and costs. Be the contact point for stores on vendor issues and try to solve them in market or escalate them.
- Do performance analysis for the market, find and summarize
- Analyse and summarize the market KPIs, show the Country Leader how to improve the business profitability.
- Do weekly trade reports and manage the weekly sales splits of your market.
- Be part of the crisis management team for the market, help the Country Leader as needed.
- Scope new enterprise-wide initiatives by reviewing opportunities for your market, advise and suggest best approach and challenges.
- Lead and manage trials and pilots of new initiatives in your market, balance global and local perspectives and decisions.
- Prepare content and help the Country Leader with the weekly country calls and office huddles, if needed.
- Work with Group Retail Operations, your peers and other functions on new projects and core operations, update them on your market developments and challenges.
- Encourage new ideas and process improvements from stores in your market, filter them to focus on scalable and strategic ones.

Skills and experience:

- Desirable Store Manager or higher in retail
- Project and change management skills in retail
- Good communication and cross-functional skills
- Team leadership and management skills
- Planning, organisation and prioritisation skills
- Report writing skills for all management levels
- Detail-oriented, deadline-driven and self-motivated
- Problem-solving and initiative skills
- Matrix system and ambiguity handling skills
- Leadership, influence and coaching skills
- Computer literacy and proficiency in MS Office
- High English level

**Fecha fin de publicación interna: 05/10/2024**

Compromiso con la igualdad de oportunidades