Customer Care Assistant

**Customer Care Assistant**

**ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES**

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, the UK and now also...in Germany and France

We are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 100+ destinations all over the globe.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

**ABOUT THE ROLE**

**JOB TITLE: Customer Care Assistant**

**LOCATION: Madrid**

**SALARY RANGE: €22k + Bonus**

**What you'll do**:

- Management of booking changes, cancellations and refunds.
- Caring and complaints of our WeRoaders.
- Control of booking payments and back office documents.
- Customer reviews management.
- Passengers Insurance control.
- Communications to our travelers: Keep them posted about any changes that could be related to his/her travel.

**What we’re looking for**:
Do you have a passion for customer service? Are you a people person? Are you looking for a diverse atmosphere to work in? If so, then you have found the right position: we are looking for a passionate and proactive customer care assistant who ensures that appropriate actions are taken to resolve customers' problems and concerns. It should be a must having experience in the travel sector and in a contact center.
- Excellent Customer Service skills.
- Goal orientation.
- Passionate about driving success for customers.
- Out-of-the-box thinking.

**You will love working at WeRoad if**:

- You are ambitious, want to build and be part of something huge, growing faster than you thought possible
- You love travel and want to join a young, smart, and fun team of people who love it, too
- You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment
- You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start
- You welcome feedback and see mistakes as stepping stones to success

**What we can offer**
- ** A free WeRoad trip** every year to the destination of your choice. You didn't think we'd leave you hanging, did we? Become one of our Travel Coordinators and you could go even more often.
- ** A great workspace**, a vibrant co-working space and community
- ** Opportunities to learn and build your network.** Join the training program of our holding company, OneDay, and participate in the many meetups and events we host at our HQ or local offices to have fun and share knowledge with other people in the industry.
- ** Best-in-class benefits.** We have a generous paternity and maternity leave policy and give a bonus to newlyweds and new parents
- ** Holiday**. You are the master of your own time. We have an unlimited holiday policy and encourage each employee to be their own entrepreneur.
- ** Fun** We schedule regular team-building events throughout the year and have plenty of opportunities to meet our Travel Coordinators and WeRoaders from all over the world.
- ** Hybrid working. **Remote and flexible working, and we support you to work from your destination of choice up to 1 month per year.

***Ready to apply?**

The selection process will consist of:

- introductory call with PC
- technical and background-based interview with Hiring Manager
- Case Study/ Second technical interview
- In-person interview

WeRoad is an equal opportunity and affirmative action employer. We consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.