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Solution Support Engineer
hace 2 semanas
**We help the world run better**
Do you want to work for a company that is consistently recognized as a global top employer?
This is an exciting opportunity to join our SAP Product Support team. From the SAP office located in Madrid you will provide functional and technical support to our customers worldwide, perform root cause analysis and report errors to SAP Development organization.
Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences. This position is highly client-focused and fast-paced with no one day the same.
We offer continuous training to ensure a smooth start and a career development in the SAP Support Engineer role, learning about different SAP products. You will be part of a fun and supportive team, always at hand to help with your career development.
If you want to progress your career by working in a Global company and support environment whilst getting exposure to the newest technologies, then read on
Expectations and tasks
**What a day in a life of an SAP Support Engineer looks like**:
- Engaging with customers by utilizing real-time channels and tools.
- Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues.
- Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA).
- Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases.
- Act as a liaison between our Product Management and Engineering teams.
- Collaborating with other employees, sharing knowledge and process‐improvement suggestions.
**Education and qualifications / skills and competences**
- Graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered)
- Spoken and written English language skills are required. Spanish and German are preferred.
- Customer and quality focus
- Open and professional communication style
- Fast learner with IT affinity
- Excellent analytical and problem-solving skills
- Basic understanding of programming languages. ABAP knowledge is a plus.
- SAP HCM, SAP HCM Payroll processes, Success Factors Employee Central knowledge are a plus.
**Work experience**
1-2 years of work experience is a plus.
**Location**
Madrid
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 363905 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
