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Reuters is looking for Technical Support Engineer to be based in our office in Gdansk, Poland or Madrid, Spain. In this role, you will serve as a trusted advisor to customers, guiding them through pre‑sales technical consultations to implementation while offering expert support for complex technical issues. The position enables seamless onboarding, solution design, technical sales support, and post‑sales issue resolution for Reuters' global clientele, encompassing video, streaming, broadcast, and content delivery solutions. This role requires a comprehensive understanding of media workflows, content distribution systems, cloud‑based infrastructure, and emerging industry technologies. The ideal candidate can blend technical expertise with exceptional client relationship management skills. Our global client base requires us to focus on European time zones to ensure seamless communication and service delivery. The candidate will have a strong understanding of delivery protocols and languages such as XML, SRT, MP4, HSL, IPTC, EXIF, GraphQL, REST, HTML, SSH, JavaScript, and PHP. Experience with cloud storage and in‑house VMware processes is also beneficial. Fluent English is required and while multilingual abilities in German, Russian, Arabic, Spanish, and French are welcome, the priority is on technical proficiency and client management capabilities. About the Role In this opportunity as Technical Support Engineer – Europe, you will : Pre‑Sales Technical Sales Engagements Partner with sales teams to understand customer needs and design tailored media technology solutions. Lead customer technical onboarding from technical discovery sessions to implementation. Develop solution proposals and necessary technical documentation to support sales efforts. Work closely with product teams to align solutions with customer requirements. Post‑Sales Technical
