Technical Support Engineer

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no‑low‑ and full‑code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.What to know about the Dataiku Support TeamAt Dataiku the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team with members spanning 10 countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise‑grade global support function.How you'll make an impactWe are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer you will help our EMEA and global customers solve their wide range of technical issues with Dataiku such as installation, security and integration with other big data technologies. You will also collaborate with various internal teams to solve and elevate customer issues as needed.Some expected outcomes for this roleHelp EMEA and global customers solve their technical issues with Dataiku through a variety of communication channelsCommunicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvementWork with other customer‑facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolutionDocument knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertiseOccasionally wear multiple hats and help out with other activities in a fast‑paced and dynamic startup team environmentWhat you'll need to be successfulAt least 3 years of experience in a client‑facing engineering or technical role ideally involving a complex and rapidly evolving software / productExperience with cloud platforms such as AWS, Azure and GCPExperience with Docker and KubernetesCollaborative and helpful mindset with a focus on always working as a teamA strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging and reproducing errorsProficiency working with Unix‑based operating systemsExperience with relational databases (or data warehouses like Snowflake) and SQLAbility to read and write Python or R codeWhat will make you stand outExperience with big data technologies such as Hadoop or SparkExperience with authentication and authorization systems such as LDAP, SAML and KerberosExperience with ML models and LLMsWhat does the hiring process look like #LI-Remote #LI-AN1Initial call with a member of our Technical Recruiting teamVideo call with the Technical Support ManagerTechnical Assessment to show your skills (Home Test)Debrief of your Tech Assessment with Support Team memberFinal Interview with the VP Technical SupportWhat are you waiting forAt Dataiku you’ll be part of a journey to shape the ever‑evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration and your personal growth we can't wait to welcome you to Dataiku And if you'd like to learn even more about working here you can visit our Dataiku LinkedIn page.Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employer. All employment practices are based on business needs without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion, and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at :Protect yourself from fraudulent recruitment activityDataiku will never ask you for