Gerente de Éxito del Cliente/customer Success

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

**This role is bilingual English/Spanish**

Introducing Blue Planet, a Division of Ciena

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day This means the majority of your daily, digital interactions in your world, whether streaming video, using your voice A.I, video or voice calls to a friend or loved one - are enabled by Ciena technologies

Blue Planet, the Software division of Ciena, provides market-leading intelligent automation software and specialized professional services to help clients modernize their IT and network operations. Driven by policy and AI-based insights, Blue Planet delivers the closed-loop automation tools needed to align IT and networking processes—critical to facilitating digital transformation and an adaptive network. If you want to be part of the company that delivers these outcomes, then the Blue Planet division of Ciena is the place to be. ( Visit

.)

As Gerente de
_Éxito del Cliente_ /
_Customer Success Executive_ (CSE) you will be responsible for the development and growth of relationships with Blue Planet’s top tier customers. The CSE drives world-class post sales Customer Experience, creating brand reputation, building loyalty, and driving adoption of our technology to create customer business outcomes and to drive long term recurring revenue for Blue Planet. Also, the CSE aligns Blue Planet strategy to customer strategy, creating a high-touch engagement to build a partnership based on evolution of a mutually beneficial roadmap and software deployment plan.
- Master practitioner of Business Development and Leadership
- Experienced in driving growth through Customer Experience, being the Trusted Advisor, and collaboration with sales, delivery, PLM, finance and customer organisations
- History of building C-Level relationships, driving Customer Experience excellence and leadership for difficult/turnaround projects
- Proven track record in building high performance cross functional teams, inspiring excellence, and role model leadership
- Ability to accelerate strong relationship development and deep trust with a consultative engagement approach
- Expert knowledge and experience in delivery methods; Agile, Traditional Project Management and Continuous Improvement Continuous Delivery (CICD)
- History and ability to provide highly credible leadership to technical/delivery organisation; able to establish strategies to mitigate risk and issues pre-emptively through accurate and objective evaluation of sophisticated projects/situations
- A personal development and continuous learning-based approach, coupled with a can-do approach, to dream big and make the art of the possible a reality
- Excellent written and oral communication skills, with business and IT organisation roles, in particular C-suite level
- Minimum of 20 Years in High Tech Industry / Telecoms.
- Manage the profitability of the Account
- oversee new sales initiatives and opine on pricing/margin, ensure revenue delivery of sold projects, and manage the change request and scope expectations and documentation to ensure projects are delivered to the financial expectations of Blue Planet leadership.

LI-CN

As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.