Empleos actuales relacionados con Customer Success Manager - En remoto - Topsort
-
Customer Success Manager
hace 1 semana
En remoto, España Hubtype A tiempo completoAt Hubtype, we're on a mission to revolutionize the way companies communicate with their customers on messaging apps like Whatsapp and Telegram. We provide innovative tools and solutions that enable businesses to build better relationships with their customers through seamless and personalized conversations. We're growing rapidly and looking for a talented...
-
Customer Success Manager, Construction
hace 2 días
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76990 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Cloud Services Customer Success Manager
hace 1 semana
En remoto, España Red Hat Software A tiempo completoAbout the job: The Red Hat Customer Experience and Engagement (CEE) team is looking for a Cloud Services Customer Success Manager to join us in Spain. In this role, you will work with Red Hat Cloud Services customers in optimizing their experience with Red Hat. You’ll be on a mission to guide customer engagement, product adoption, and satisfaction,...
-
Customer Success Manager
hace 7 días
En remoto, España hubtype A tiempo completoHubtype is a platform that helps companies deploy and scale AI agents across messaging channels like WhatsApp. These agents help customers get things done, tracking orders, managing bookings, asking questions, resolving issues, and receiving recommendations — all in a single conversation.Today, millions of conversations run through Hubtype every month for...
-
Customer Success Manager, Construction
hace 2 días
En remoto, España Autodesk A tiempo completoJob Requisition ID # - 24WD76992 Position Overview We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry. Reporting to the Manager of Construction Customer Success Territory, you will build lasting and meaningful relationships throughout a diverse portfolio of...
-
Customer Success Manager
hace 1 semana
En remoto, España Graphite A tiempo completoGraphite is a technology-enabled growth agency that helps fast-growing companies like Masterclass, Notion, and BetterUp unlock sustainable revenue through content and SEO. We’re obsessed with impact— it’s foundational to who we are, why we’re successful, and how we approach delivering outcomes for clients and ultimately, everyone on the internet. We...
-
Digital Customer Success Manager
hace 6 días
En remoto, España 360Learning A tiempo completoAs a Digital Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to :ensure the business impact of our solution in accordance with the objectives set with the clientsensure the renewal of your client portfoliocreate and develop processes to handle a one-to-many...
-
Customer Success Manager, Xr
hace 1 semana
En remoto, España Autodesk A tiempo completoJob Requisition ID # 22WD60363 - Position Overview - Virtual and augmented reality are transforming design and creation through new immersive and collaborative experiences that will impact how major segments like entertainment, architecture, engineering, construction, and manufacturing converge. The industry is being transformed by XR technology growth,...
-
Customer Success Executive
hace 1 semana
En remoto, España SOPHiA GENETICS A tiempo completoAre you passionate about customers getting best-in-class support? Do you have technical experience managing accounts and guiding customers to get the best from their products? Our Customer Success team are directly responsible for the ongoing management and expansion of our customers. Bring your knowledge & passion to SOPHiA GENETICS, and join our mission...
-
Manager, Customer Success Managers Emea
hace 2 semanas
En remoto, España GitLab A tiempo completoThe GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab. The Customer Success Management (CSM)...
Customer Success Manager
hace 2 semanas
Topsort is a data-driven, next-generation auction-based advertising tool and set of APIs. We’re navigating the post-cookie world by providing a product data-driven set of technology to drive effective monetization via sponsored listings, banners, and offsite advertising, without compromising user data or building a walled garden with cookies.
We are currently seeking a passionate, results-driven Customer Success Manager (CSM) to join our team and support our expanding customer base in the Brazilian region.
**What this job will look like**
As a Customer Success Manager, you will be responsible for:
- Building and maintaining strong relationships with a portfolio of clients in the Brazilian market, ensuring their satisfaction and success with our software solutions.
- Proactively engaging with customers, identifying their needs, and providing tailored recommendations to help them achieve their business objectives.
- Conducting regular account reviews, analyzing customer usage data, and sharing insights with clients to optimize their use of our products.
- Collaborating with cross-functional teams, including Sales, Marketing, and Product Development, to address customer inquiries, resolve issues, and identify opportunities for product improvement.
- Monitoring customer health metrics and taking appropriate action to minimize churn, maximize retention, and increase customer lifetime value.
- Developing a deep understanding of the Brazilian business environment, staying up-to-date with industry trends, and sharing insights with internal teams to help inform product development and marketing strategies.
- Acting as a customer advocate, providing feedback to internal teams on product features, enhancements, and improvements that can drive customer success and retention.
- Attend networking events, conferences, and trade shows to build relationships with potential clients and stay informed on industry developments.
- Contributing to the development and continuous improvement of customer success strategies, processes, and best practices. ️
**Skills and Qualifications**
- A bachelor's degree in Business, Marketing, Communications, or a related field.
- 4+ years of experience in customer success, account management, or a similar role, preferably in a B2B SaaS environment.
- Fluent in Portuguese and English, both written and spoken.
- Strong interpersonal, communication, and presentation skills, with the ability to build rapport and establish trust with clients.
- Excellent problem-solving and analytical skills, with a demonstrated ability to understand customer needs and translate them into actionable recommendations.
- A self-starter with the ability to work independently and thrive in a fast-paced, dynamic environment.
- A passion for customer success and a strong commitment to helping clients achieve their goals.
- A team player - Topsort’s culture is one of a sports team, we welcome ownership and collaboration.
**Bonus Points**
- Previous experience in a fast-paced tech scale-up;
- Knowledge of app development and API designs;
- Familiarity with Agile methodologies and tools (Scrum, Kanban, JIRA, etc.).
**Benefits**
- Stock Options
- Flexible PTO + sick time
- Medical, dental and vision insurance
- Wework membership reimbursement & learning benefits
- Networking events & industry-related events
- Meditation Apps and Anniversary Celebrations
- Be surrounded by awesome and intelligent peers - our team inspires each other We’re constantly adding more and hearing from our team on what to improve here.
Topsort’s culture breathes love for challenges, is unafraid of growth, and thrives in ambiguity. We are a direct team that practices “radical candidness” and execute quickly on bold vision. Speed is a necessity for our day to day yet we also acknowledge the need to stop and think once in a while to go faster after. As a company, we are always collaborative internally, and competitive externally, never the other way around.
A Topsorter is someone that is constantly improving, dreaming big, looking for ways to disrupt the status quo, getting better at the game, and critically thinking of the simplest and the most effective way to bridge between today and where you’d like to be tomorrow.
