Technical Solution Manager

hace 4 días

Madrid, España Agilent Technologies Inc. A tiempo completo

With an understanding of the Life Science and Chemical Analysis business and customer service environment we are looking to expand **Spain Service management team** with a new** Technical Solution Manager** who will take the **full responsibility of Spain Application Support team and Field Service Specialist team**.

**Main responsibilities will be**:

- Drive technical and human skills development plans for the Spain Customer Service Organization.
- Lead Spain Field Service Specialist team and evolve the model to better support the Customers
- Lead Spain Field Service Application Engineer team.
- Actively collaborate with sales, customer education and European technical teams.
- Designing solutions to meet customer needs and Agilent business objectives.
- Implement Customer Service Organization country strategy plan
- Capable to work as an individual whilst being a real team player and contributor.

**Expected Outputs will be**:

- Define an effective succession plan strategy in order to guarantee country coverage continuity for all high end product line
- Improve work life balance for Field Service Engineer community
- Drive a Culture of diversity & inclusion
- Be an active partner in Cross divisional Collaboration projects

**Qualifications**:

- Bachelors, Master Degree, University Degree or PhD in relevant Technical Matter (Chemistry, Physics, Engineering, etc.)
- Direct relevant experience in Customer Service Organization, preferably as a manager / supervisor or alternatively as individual contributor.
- Requires proven skills in leading/managing the execution of processes, projects and tactics.
- Language proficiency in Spanish and English

**This role can be home based anywhere in Spain with preference for Madrid or Barcelona area where Agilent offices are located.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Option to Work Remote**: Yes

**Travel Required**: 35% of the Time

**Schedule**: Schedule:Full time

**Shift**: Day

**Duration**: No End Date

**Job Function**: Services & Support

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