Client Growth Manager

**Our Business**

Kooomo is a SaaS eCommerce platform, providing mid to enterprise-level digital commerce capabilities. In particular, Kooomo has strong USPs in key areas such as Internationalisation and Content Management and has been previously recognised by Gartner.

Kooomo has recently refreshed our strategy, mission and goals for the next stage of our growth and is now looking to hire a full-time Client Growth Manager to improve and evolve the performance of our merchants eCommerce stores.

If you are looking for an opportunity to take ownership, have plenty of scope to build your own processes for this important function in our business, we’d love to hear from you.

Will thrive working with people, networking and building professional relationships. You will have a solid understanding and have a passion for eCommerce and constantly challenge yourself to support and enable our merchants to drive more revenue and conversions.

**The value you will deliver**:

- Work across our international client base (from Ireland, UK, Italy, Spain) to evaluate their performance and develop strategies to improve overall conversions and engagement.
- Liaise with the Product and Marketing functions at Kooomo to nominate new features and promote and market these to our merchants.
- Liaise with the Partner function at Kooomo to identify relevant technology partners that can support your mission.
- Establish trusted relationships with our merchants to understand, propose and report on growth strategies.
- Act as point of contact for our clients to handle all onboarding, strategy sessions, reporting, renewal and upsell opportunities.
- Undertake monthly and quarterly business reviews with clients.
- Using a data-driven approach, understand what the most appropriate omnichannel and growth strategies best suit merchants, constantly evaluating emerging market trends and business needs.
- Collaborate with the Project Managers and Product Owners of the project team during the initial onboarding and development of new eCommerce websites and post-go-live.
- Define a plan and process for upselling and cross-selling to merchants.
- Execute and manage all outbound sales sequences on behalf of your client portfolio.

**Requirements**:

- 3+ years in a similar role (examples: Growth Manager/eCommerce Manager/CRO Specialist/Digital Marketing Specialist/Marketplace manager/Sales management).
- Languages: English & Italian.
- Good understanding of eCommerce platform fundamentals and key technology integrations (examples: Product Feeds/Marketplaces/Reviews/Social).
- Experience and certification with Google Analytics, Data Studio or similar technologies.
- You have a bias for action with a strong eye on delivering and reporting on KPI’s.
- Passionate, solid understanding and up-to-date on eCommerce trends.
- Strong communicator and team player.
- Be open to international travel.

**Additional beneficial skills/experience**:

- Knowledge of CRO best practices and tools.
- Marketplace specialist experience.
- Agile experience.
- A good grasp of SaaS in Europe.
- Other European languages such as Spanish or German.

**Benefits**
- A fast-paced, challenging and fun multicultural working environment, distributed in Ireland, Italy, and Spain.
- The opportunity to work with one of Europe's fastest growing, most respected and most successful ecommerce providers.
- The chance to have a significant and important contribution to Kooomo's growth
- The chance to make a lasting difference.
- Competitive base salary and Commission.
- 23 Annual leave days per year (which increases with service).
- 3 Company days per year.
- 10 Sick days per year.
- 5 Training days per year.
- Monthly team events.
- Flexible hybrid working environment where you may work from home some days and our office on other days