Client Manager

Job Title: Client Manager
Business Unit: Connectivity
Location: Spain or UK
Supervisor Title: Client Manager Team Lead

Job Summary

Responsible for the ownership of clients and connections from beginning to end. This includes requirements gathering, connection design, Implementation and testing, documentation, ops training and hands-off post pilot. Responsible for DerbySoft representation in industry organizations and promoting the DerbySoft name as an industry leader. Serves as liaisons between DerbySoft and its clients, ensuring excellent customer service and client satisfaction while increasing company revenue. Will work directly with the director of the client manager team to exceed targeted revenue goals and successfully work in a team-oriented environment.

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What will you do?*
- Maintain and development client and business relationships
- Host regular calls with clients
- Have full understanding of client’s business and needs
- Develop new business opportunities by maximizing current connections to ensure continued growth
- Own the end to end processes of connections via DerbySoft
- Ensure project run smoothly, deadlines are met, coordinate with internal teams and external clients
- Escalate very complex issues with various connectivity partners to relevant departments within DerbySoft
- liaise with solution engineers and/or engineers on issues/bugs for quick resolution for the client
- Design plans to meet revenue goals
- Manage internal priorities and coordinate project schedules with engineers, client managers and other internal teams
- Create reporting and/or presentations to review with clients on a regular scheduled basis
- prepare documentation for quarterly business reviews
- understand and research error reports to share with clients

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What do we need?*
- Able to work independently/be a self-starter.
- Requires minor supervision
- Comfortable speaking to clients to educate them on existing and new DerbySoft products and procedures, and how they can contribute to their business growth
- Driven by customer satisfaction

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What do you have to bring to the table?*
- Willingness and ability to travel 20% of the time
- Demonstrated ability to manage multiple priorities/clients to ensure deadlines are always met
- Extensive experience in travel industry preferred
- Strong experience with working with technical focused personnel
- Proven track record of success meeting revenue goals and managing multiple clients

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What is DerbySoft?*
Founded in 2002, DerbySoft is a technology company whose mission is to make the travel business easier through industry leading technology that empowers travel industry services. The company supports technology for Connectivity Services at the CRS and PMS levels, Marketing Services which uses machine learning and rich data to drive high-performing marketing campaigns and a Content platform that collects, manages and distributes quality hotel content. DerbySoft’s technology empowers the travel industry around the globe. Headquartered in Dallas, Texas, USA and with offices in Barcelona, Tokyo and Shanghai, DerbySoft serves partners in 197 countries around the world.

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Why work with Derbysoft?*

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We offer competitive salary based on experience, annual bonuses and referral bonuses
- Peer recognition programs
- Health benefits
- Free coffee (To recharge your batteries)
- Pension plan
- Transport and restaurant tickets
- Working from home
- Casual work environment where teamwork is key
- Nice and comfy office at the city center (Diagonal)
- Work with passionate experts who will share their knowledge and help you develop and grow

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Please send CV’s in ENGLISH*
**Please Note**:

- **No agency or contractor resumes accepted**:

- **No Visa Sponsorships for this position**:

- **No relocation assistance