Manager, Content Adaptation

Novartis’ ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
- This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
- The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.
- The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.
- Your responsibilities include, but not limited to:
- Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets - this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
- Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
- Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets
- Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions
- Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- What you’ll bring to the role:
- Marketing and content savvy combined with strong Project Management skills to be able to manage multiple workflows at the same time
- Experience with content adaptation work either in creative agency or on a customer side
- Solid understanding of content quality aspects to be able to drive Agency deliverables on time and with the right quality
- Experience with working with DAM/MLR tools

Desirable requirements:
- Firm understanding of the regulatory environment in marketing to HCPs
- Demonstrated strong skills in oral and written communication, project management
- Highly collaborative, ability to interact and partner with Agencies of choice

Why consider Novartis?
- 766 million. That’s how many lives our products touched in 2021 and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
- We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying Imagine what you could do here at Novartis
- Imagine what you could do at Novartis- We are Novartis. Join us and help us reimagine medicine.

**Division**
- PHARMA

**Business Unit**
- REGION EUROPE PHARMA

**Country**
- Spain

**Work Location**
- Barcelona Gran Vía

**Company/Legal Entity**
- Novartis Farmacéutica, S.A.

**Alternative Country 1**
- United Kingdom

**Functional Area**
- Marketing

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- No