Onboarding Lead

hace 2 días

Barcelona, España ADP A tiempo completo

Job Title: Onboarding Lead

Department: Client Services

Reports To: Manager of Client Services

FLSA Status: Exempt

Position Summary

The Onboarding Lead is responsible for training, supervising and managing assigned Client Account Managers. The Onboarding Lead is also responsible for understanding the status of their assigned team members' clients and payrolls, and act as escalation point with the client when the need requires. The Onboarding Lead may participate in resource allocation taking into consideration their team members strengths and career desires. The Onboarding Lead is responsible for the overall onboarding training program for each new Client Account Manager.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Perform required Client Account Manager responsibilities for clients you are assigned.
- Perform required Team Lead responsibilities for clients you are assigned.
- Manage the Onboarding Training program for each assigned team member.
- Ensures that defined metrics for Client Services are maintained and that profitable margins are sustained while maintaining client satisfaction.
- Conducts weekly check-ins with each assigned team member.
- Participate in a bi-weekly touch base with the Manager of Client Services in regards to new team member performance.
- Establish a relationship which nurtures open and honest communication.
- Discussion of challenges and successes as related to assigned clients.
- Provide performance feedback, both positive and constructive.
- Act as mentor and career coach.
- Participates in the performance management process.
- Complete and conduct 3 month and annual performance reviews.
- Makes recommendations based on performance.
- Salary
- Promotions/Staff changes
- Separations
- Acts as key escalation contact for all clients assigned to team members.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Passion - For managing and developing people.
- Education - Bachelor's degree from a four-year college or university.
- Experience - One to three years related experience and/or training, preferably in a service environment.
- Other Skills and Abilities - Bilingual language skills are a plus.

Metrics:

- Revenue per employee.
- Positive client satisfaction
- Timely and meaningful performance evaluations
- Employee turnover

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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