Customer Onboarding Lead for France
hace 1 semana
We’re looking for a Team Lead Customer Onboarding to own the regional delivery of the Mews onboarding journey and ensure a remarkable customer experience at every step. You’ll lead a team of 812 onboarding specialists, coaching and developing talent while driving excellence in execution process and customer outcomes.As the single regional point of contact for onboarding, you’ll collaborate with Sales, Customer Success, Enablement, and Central Operations to align priorities, remove blockers, and deliver consistent scalable success. This role reports to the Director of Global Customer Onboarding and plays a key part in shaping how new customers experience Mews from day one.Your mission should you choose to accept itLead, coach, and develop a team of 812 onboarding professionals, driving performance accountability and certification.Oversee selected high‑value client onboardings to mentor team members and ensure delivery standards.Serve as the single regional point of contact for onboarding, aligning and communicating one unified strategy across product lines.Own onboarding KPIs and outcomes, publishing regular performance updates and insights.Partner with Sales on deal readiness, capacity planning, and improving package accuracy.Collaborate with Customer Success and Enablement to ensure seamless post‑go‑live handovers and early adoption readiness.Monitor support case trends and customer signals, feeding actionable insights back to Product and Enablement.Support global rollouts, governance frameworks, and RACI creation to drive consistency and transparency.You’ll be a great fit if you bring a few of the below with you5 years experience in onboarding project management or training within hospitality tech SaaS or technology environments.Proven experience managing and developing a team of individual contributors.Bachelor’s degree in Hotel Management, Travel Business, IT, or a related field.Strong analytical and quantitative mindset; confident using data to drive actions and decisions.Skilled in project management, goal setting, prioritization, and facilitative decision‑making.Excellent communicator with clear and concise written and verbal skills across diverse audiences.Collaborative problem solver who thrives in a fast‑paced cross‑functional environment.Passionate about delivering exceptional customer experiences and operational excellence.Key SkillsAdministrative SkillsFacilities ManagementBiotechnologyCreative ProductionDesign And EstimationArchitectureEmployment Type: Full TimeExperience: YearsVacancy: 1#J-18808-Ljbffr
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France Customer Onboarding Lead | Team Coach
hace 1 semana
Barcelona, España Mews A tiempo completoA leading technology company located in Barcelona is looking for a skilled Team Lead Customer Onboarding. The successful candidate will drive the onboarding journey, leading a team of onboarding specialists to ensure excellent customer experiences. Responsibilities include managing onboarding KPIs, collaborating with Sales and Customer Success, and...
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Spain Customer Success Team Lead — Onboarding
hace 7 días
barcelona, España Phenix Spain A tiempo completoA leading tech-enabled services company in Barcelona seeks a Team Lead for Customer Service. The ideal candidate will have strong Customer Success experience and a minimum of 3 years in a managerial role. Responsibilities include managing a team, strengthening client relationships, and ensuring customer satisfaction. Fluency in Spanish and English is...
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Onboarding Lead
hace 2 semanas
Barcelona, España ADP A tiempo completoJob Title: Onboarding Lead Department: Client Services Reports To: Manager of Client Services FLSA Status: Exempt Position Summary The Onboarding Lead is responsible for training, supervising and managing assigned Client Account Managers. The Onboarding Lead is also responsible for understanding the status of their assigned team members' clients and...
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OnBoarding & Customer Success Manager
hace 7 días
Barcelona, Barcelona, España Signaturit Group A tiempo completoABOUT USSignaturit Group is the Europeen champion of complete and secure digital transactions. Thanks to a modular platform, we automate transactional processes, from identity verification and KYC to electronic signature and legal archiving. More than 100 thousand customers rely on our solutions to accelerate their business activities, while optimizing their...
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Customer Onboarding Engineer
hace 6 días
Barcelona, España Voxel Group A tiempo completo**Are you open to taking on new challenges in a SaaS company? We are Voxel, a world leader in the Tourism & Horeca sector, offering solutions in electronic invoicing, electronic payments and digitisation of the supply chain.**: - We are looking for a Customer Onboarding Engineer who will be responsible for ensuring the proper implementation of products and...
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Customer Success Onboarding
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Barcelona, España Preply A tiempo completoPreply is a global language learning marketplace, connecting 50,000+ tutors with millions of learners from all over the world. Since the company launched in 2012, students have signed up to more than 15 million lessons. **Join Preply Business!**: Preply recently launched a Business solution that is growing exponentially and that should represent a...
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Customer Service Market Portugal for Air France
hace 2 semanas
Barcelona, España ADM Value A tiempo completoTareas ADM VALUE is recruiting a customer service agent for one of our prestigious clients AIR FRANCE. Help to achieve production and quality targets in terms of customer service and provide all possible support. Helping to improve our customers' experience on a daily basis. Native level of Portuguese, both oral and written. Advanced level of...
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Remote CX Operations
hace 3 días
Barcelona, España Smartness A tiempo completoA leading hospitality technology company in Barcelona is seeking a CX Operations Manager to enhance customer onboarding efficiency and experience. You will lead a team of ten, ensuring swift and effective customer activation and maintaining high performance standards. The ideal candidate will have proven experience in customer onboarding within a B2B SaaS...
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Junior Customer Onboarding Specialist
hace 1 semana
Barcelona, España Maze Impact SA. A tiempo completoAbout the company Biorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. We are passionate about accelerating medical advancements and improving patient outcomes. Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap...
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Junior Customer Onboarding Specialist
hace 1 semana
Barcelona, España Maze Impact SA. A tiempo completoAbout the company Biorce is a pioneering Healthtech company dedicated to revolutionizing drug development through the power of AI. Our team comprises seasoned clinical research professionals, data scientists, and AI experts, working collaboratively to bridge the gap between cutting‑edge technology and real‑world clinical needs. With an unwavering...