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Customer Service Agent
hace 2 semanas
**Description**
Do you have excellent customer service experience and the ability to handle escalated client issues? We are growing at Huboo and need an additional Customer Service Representative to join our award-winning business at our Spain office If you are keen to make a difference and have a passion for excellent customer service, then this could be just what you are looking for.
**Key responsibilities for the Customer Service Representative**:
- Working daily on our inbound ticket volume. This could be directly from customers or escalations sent from the Hub Managers in our warehouse
- Manage inbound calls via our VOIP system
- Distribute and provide solutions to NPS and CSAT detractors
- Identify and assess customers’ needs to achieve resolution and satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by following the right methods/tools
- Meet personal/customer service team targets and ensure adherence to SLAs
- Handle customer inquiries, provide appropriate solutions and alternatives within the time limits, always following up to ensure resolution
- Keep your daily tasks up-to-date and organised to ensure you remain efficient in your work
- Follow communication procedures, guidelines, and policies
- Liaise with different teams/ stakeholders working remotely and get results.
- Be proactive
- Go the extra mile for our customers
**Requirements**:
**Experience and skills needed for the Customer Service Representative**:
- Proven Customer Service experience in call centres or face-to-face environment
- Clear and concise communication skills are a must
- **Proficiency in English is a must and fluency in Dutch is a plus**:
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Ability not just to work but to thrive under pressure - in a high-paced, fast-growth environment where every customer and interaction counts
- Not afraid to get stuck in. We are looking for someone with a can-do attitude
**Benefits**:
- Salary range 24-27k
- Monday-Friday 9.00-17.30
- 25 days holiday
- Free car parking
- Flexible renumeration
- Health insurance
- Gym allowance
- Casual dress code
**What we do at Huboo**:
Huboo is an eCommerce fulfilment partner using great people and smart technology to enable businesses to grow.
We came to market because we could see an opportunity to do things differently. Our unique hub model creates service-led micro warehouses, putting people at the heart of an industry not known for it. For our clients that means higher quality service, and a human approach supported by flexible, end-to-end technology.
We enable startups and SMEs to outsource the complications of fulfilment, effortlessly integrating with the world’s most popular sales channels and marketplaces.
For large and enterprise businesses, our tailored solutions adapt to the speed and scale modern business demands, driving efficiency and growth.
From our technology, to our warehouses, to our people, we help your business grow in the right way.
**Businesses grow with Huboo**
At Huboo, we're an inclusive team and believe that everybody has a voice. You’ll get tons of opportunities throughout your career here to bring your ideas to the table regardless of your age, gender, sexuality, race, disability or religion.
If you feel you have the right mindset and skills, and you’re excited by the opportunity to work in a fast-paced, rapidly growing, dynamic company that’ll give you ample opportunity to be creative and succeed in your career then get in touch today
Pay: 24,000.00€ - 27,000.00€ per year
**Language**:
- English fluently (required)
License/Certification:
- right to work in Spain (required)
Work Location: In person
