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IT Helpdesk with Spanish and English
hace 2 semanas
Teleperformance Spain, with more than 4,700 employees in 10 sites is looking IT Helpdeskto join our big team in Barcelona.
**Key Responsibilities**:
- Assignment of the priority of tickets in the Help Desk tool.
- Opening of incidents and requests to customer technical supports
- You will provide resources to our employees: new licenses, monitors, hardware and software support.
- You will manage the alarm of the company's computer systems
- You will take care of team administrative tasks like: Hardware inventory and purchases, license renewals, providers search, etc.
- Prepare equipments for employee enrolments.
- You will maintain the office infrastructure and IT services: network, printers, communications between offices.
- Report to the Helpdesk Supervisor
**Requirements**:
- Degree or professional studies in Information Technology
- Approximately 6-12 months of experience as IT Support or Help Desk technician
- Good English and Spanish, spoken and written level
- Good knowledge of both Windows and Mac OS X operating systems at user level
- Knowledge on laptops and workstations hardware and peripherals
- People skills
**Benefits**:
- Full time position (39h per week, Monday to Friday)
- Competitive Salary
- A young and international environment
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
- Employment with the world's largest provider of contact center services
**Job Types**: Full-time, Permanent
