IT Helpdesk

hace 1 día

Barcelona, España Farmaprojects A tiempo completo

DESCRIPTION

**1. Key Responsibilities**:
**Helpdesk & User Support**
- Provide first and second-level support for hardware, software, and IT services.
- Deliver user-focused, proactive, and efficient IT support.

**System Administration**
- Administer and maintain servers, operating systems, and corporate networks.
- Monitor performance and availability of IT systems and services.
- Manage user accounts, access rights, and security policies.
- Perform preventive and corrective maintenance.

**Cybersecurity**
- Implement and maintain security measures: firewalls, antivirus, intrusion detection systems.
- Monitor and control corporate devices using tools such as NinjaOne and Microsoft E5.
- Support cybersecurity awareness programs across the organization.

**Artificial Intelligence & Emerging Technologies**
- Explore and propose adoption of emerging technologies for business improvement.

**Business Continuity & NIS2 Compliance**
- Contribute to the design, documentation, and update of Disaster Recovery Plans.
- Support the development of the Business Continuity Plan, aligned with NIS2 requirements and corporate guidelines.
- Maintain standardized technical documentation and procedures.

**REQUIREMENTS**:
**Education**:

- Technical degree in IT (Vocational Training) or University degree in Computer Science or related field.
- Experience: Minimum of 2-3 years in IT helpdesk, support, or system administration roles.
- Languages: English level B2 / First Certificate (mandatory).

**Knowledge**:

- User support and helpdesk services.
- Windows/Linux system and network administration.
- Basic cybersecurity principles and regulatory frameworks (preferably NIS2).
- AI tools applied to IT environments.

**Competencies**:

- Strong interpersonal and communication skills.
- Organizational skills and sense of responsibility.
- Initiative and commitment to continuous improvement.

**Valued Skills**:

- Experience in digitalization and automation projects.
- Knowledge of Microsoft Teams, CRM, Power BI, or ERP systems.
- Technical certifications (Microsoft, Cisco, Cybersecurity).

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