IT Helpdesk II

If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 22 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? Our strong culture and non-vanilla personality. A Talent House. Our commitment to being a force for good.  We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts… YOUR MISSION Join our IT HelpDesk team in vibrant Barcelona We're looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization, you'll tackle challenges, enhance your technical skills, and help keep our operations running smoothly, making a real difference behind the scenes THE JOURNEY Supervise a part-time team of Helpdesk agents: Participate in the hiring process Training KPI follow-up Providing IT Support Travel to different locations to deliver support and training. Collaborate with our providers on monthly basis. Gather needs and requests from our local team across 16 locations. Diagnose and resolve complex hardware issues for laptops, meeting rooms, auditoriums, monitors, access control, and CCTV. Maintain our asset management and device management platforms. Resolve complex Layer 1 and 2 service requests. Deliver technical training for L1 agents and contribute to internal training development. Develop and maintain documentation and procedures. Suggest improvements to Helpdesk processes. Collaborate with peers and cross-functional teams. Administrate and operate different IT tools and systems. Report on issue resolution metrics. Manage time effectively, prioritize tasks and meet deadlines. WHAT YOU WILL BRING TO THE RIDE A degree in Computer Science or relevant experience. 3+ years of relevant full-time experience in IT HelpDesk. Experience supporting Windows and MacOSX environments. Experience with a corporate ticketing process. Good problem-solving and analytical skills with a technical mindset. Great communication skills and solution-oriented approach. Excellent level of English. Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: Top-notch private health insurance to keep you at your peak. Monthly Glovo credit to satisfy your cravings Cobee discounts on transportation, food, and even kindergarten expenses or office-based nursery. Discounted gym memberships to keep you energized. The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off. Enhanced parental leave. Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website