Sales Operation Manager

**Job Purpose**:
Drive a sales operations team to achieve both individual and team targets, ensuring TD SYNNEX delivers the highest level of service to our customers at all times.

**Responsibilities**:

- Responsible for the day to day management of the Sales Operations Team, towards all sales related administrative tasks e.g. order processing, quoting.
- Coordinating with sales management to identify and optimise non touch sales processes through the tools already in place.
- Ensure the sales operations teams are working within any service level agreement as defined by TD SYNNEX and/or the relevant Business Unit, their customers and partners.
- Drive performance within the team, by setting, measuring and managing against individual and team targets
- Work with other departments to identify process improvements and help define, implement and deliver efficiency back into sales and our partners
- Report team performance in to the sales management team and develop action plans where improvement is required
- Identify training needs within the team to support customer specific processes, specialist product training knowledge or system knowledge on a continual basis.
- Ensure the highest possible quality of service, and manage issues and escalations in a timely manner to ensure early resolution
- Maintain regular external contact with our customers and key contacts to ensure service levels are met
- Deputise for Sales Operations Director as required

**Knowledge Skills and Experience**:

- Good English to communicate
- Analyse and resolve complex issues and problems in a timely and effective manner
- Constructively work under pressure when faced with high workloads and deadlines.
- Willingness to embrace change
- Excellent communication skills at all levels of the business (verbal, written and face-to-face)
- Able to work independently with minimum supervision.
- Possesses strong organisational and time management skills, driving tasks to completion.
- Relationship building internally and with customers
- Experience of working with a CRM system
- Numerate with good attention to detail
- Understands Sales and Operations Processes
- Experience of working with SAP would be desirable but not essential
- Process driven & result orientated
- Excellent people engagement skills
- Advanced Excel skills including pivot tables, v-look up and macros.
- Working knowledge of Word and Outlook

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**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for