Operation Manager

Descripción de la empresa

Docplanner is the world's leading marketplace for doctors and patients, enabling booking and management of doctor's offices (SaaS model). We are a leader in 13 countries, creating a tool for over 130k active doctors. What is more, 80 mln unique patients are visiting our website each month. Last month, 7.5 mln medical visits were booked on our website. We have 8 offices around the world and our team consists of over 2000 people. It is backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital and One Peak Partners, raising a total of €130 million to date.
- “Culture eats strategy for breakfast” _according to Peter Drucker. We believe in that. We’re looking for exceptional people that can help us change the world while building an amazing company.

Descripción del empleo

We are now looking for a talented Operation Manager to lead strategic projects across the organization. The job is based in our office in Barcelona.

You will:

- Work with sales and cs team to roll out a new saas product for clinics,
- Meet customers both during acquisition and implementation stage,
- Manage multiple stakeholders like clinic managers, clinic staff, IT teams, product teams or other third parties,
- Examine how the features of our software fit into the existing workflows of the clinic and make sure the clinic uses our software always in their workflows,
- Explore frameworks that show stakeholders how Docplanner's solution positively impacts the clinic operation,
- Arrange trainings and other necessary activities for the customer to guarantee the user engagement and proper usage of the software,
- Engage with CEO and Senior Management Team to consult on product/process changes,
- Constantly challenge current approaches to find better solutions.

**Requisitos**:
So if you:

- are experienced in Project Management and Business Development either as a manager or as an individual contributor preferably in consultancy sector,
- are excellent in analyzing and synthesizing sales and cs operations data to provide actionable recommendations; leverages analytical models and frameworks to recommend actions,
- know what it takes to be a successful consultant to external customers, but also be “hands on” and work with different stake holders (secretaries, managers, etc.),
- have an entrepreneurial mindset,
- think solution oriented,
- have experience in fast paced, constantly changing start-up environment.
- are fluent in English and Spanish

Información adicional

What will you find?
- Leave your comfort zone - There was a handful of us when we started. Now there are over 1.500 of us on 3 continents.
- Focus on results, not tasks - No one can tell you what to do because.. no one has ever done it yet. Every day is a new challenge. No matter if it’s an evolution or revolution, you have all the power to start it.
- Give feedback now, directly - We know very few mind readers. None actually. We don’t read the minds of our users. We A/B test. We don’t read the minds of each other. We ask for and give feedback.
- Keep it simple - Right.
- Do what you love - Alright, we work for the money. But once that is out of the way, why do you do what you do? We believe if you don’t see the meaning in what you do, you should stop right now.
- Hustle, hit, never quit - We’ve been through highs and lows in business and as a team. We are lucky to have a “losing sucks” syndrome. “Hustle, hit, never quit” in other words. And yes, Nike is better at PR with this one.
- Equity - That's right. To feel like an owner it's best to be one.
- Cool people - We like to get things done. And have fun in the process =)
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Legitimación: base legal de interés legítimo.
Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personal solo para finalidades indicadas.
Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.