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DESCRIPCIóN
Únete a PronoKal Group como **Administrative Assistant (Call Center)**
En **PronoKal Group**, llevamos más de 20 años ayudando a transformar vidas a través de programas de pérdida de peso personalizados y supervisados por profesionales de la salud. Con presencia en más de 14 países y más de 700.000 pacientes tratados, somos líderes en nuestro sector y seguimos creciendo.
Buscamos un/a **Administrative Assistant** para integrarse a nuestro equipo de Call Center en España. Este rol es esencial para asegurar una atención al paciente eficaz, resolviendo tareas administrativas no dietéticas con eficiencia y calidad.
Si tienes formación en administración o atención al cliente, experiência en entornos dinámicos, y te apasiona brindar un servicio excelente, queremos conocerte
**¿Cuáles serán tus funciones principales?**
- Gestión de documentación y tareas administrativas del Call Center.
- Coordinación de citas, pedidos y devoluciones.
- Soporte en plataformas internas.
- Apoyo a recepción y cierre administrativo diario.
**¿Qué necesitamos de ti?**
- Formación en Administración o Atención al Cliente.
- Dominio de **castellano**, **catalán** e **inglés**.
- Experiência de 1 a 3 años en roles similares.
- Dominio avanzado de **Microsoft Office**.
- Conocimientos medios en herramientas como **ERP**, **CRM** y **centralitas telefónicas**.
- Habilidades destacadas en:
- Comunicación efectiva.
- Orientación al cliente (interno y externo).
- Iniciativa y resolución de incidencias.
- Trabajo en equipo.
**Condiciones del puesto**
- ** Horario**: Lunes a viernes, de 14:00 a 20:00 h
- **Ubicación**: Barcelona.
**¿Qué te ofrecemos?**
- Contrato indefinido.
- Retribución flexible a través de **Cobee** (guardería, transporte, restaurante, seguro médico).
- Incorporarte a un equipo comprometido, profesional y humano.
- Formación continua y oportunidades de crecimiento dentro del grupo.
En **PronoKal Group** valoramos la diversidad y la inclusión. Todas nuestras oportunidades están abiertas a cualquier persona, sin importar su género, orientación sexual, edad, religión, origen, discapacidad o cualquier otra condición personal o social.
