Ai Quality Manager

**About RWS**

RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is** **unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America. We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

**About the role**

AI Quality Manager is an integral part of our Data Services team. You will play a key role in ensuring top-notch quality for our AI projects. As part of the Data Services Team, you will design, implement, and manage our quality strategy, including QA workflows, data analysis, and tracking of quality KPIs. Your expertise in evaluating AI-related skills and managing Quality Control processes will be essential to our success. If you're passionate about AI and have a knack for maintaining high standards, this role is perfect for you.

**Responsibilities**
- Define suitable quality frameworks, metrics, and strategies of Data Services projects
- Perform detailed task analysis, defining key quality drivers and necessary skills, develop efficient testing and onboarding methodologies for our Data Services vendors.
- Manage end-to-end Quality Control (QC) process and provide feedback to suppliers.
- Report on delivered quality and propose action plans for improvement.
- Address client quality escalations and collaborate with suppliers for root cause analysis.
- Implement quality improvement plans for underperforming suppliers.
- Support data suppliers and provide timely answers to their queries.
- Evaluate QC providers and offer performance feedback and training.
- Stay updated on AI industry trends and contribute to new opportunities.
- Collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics.

**Requirements**:

- Previous experience designing and rolling out quality data management, analysis and visualization processes is needed
- Educational background in Statistics, Psychology, Sociology, Cognitive Science, Data Analytics, Computational Linguistic or similar field is highly preferred
- Experience with Data Collection, Annotation and/or evaluation tasks are big advantage
- Fluent English - you will be working as a part of an international team and English is our work language. Knowledge of other languages is not needed but welcomed.
- Advanced skills in Excel, Spread Sheet and Power BI
- Experience dealing with suppliers and clients in complex
- Very good communication skills, ability to collaborate remotely
- Focus on quality, attention to detail and ability to manipulate data.

**Perks of working with us**
- 5 weeks of paid vacation, 2 sick days, 5 volunteering days, 1 extra day off on your birthday
- Quarterly financial bonuses, Multisport card, pension insurance, cafeteria, flexible working hours, possibility to work from home, fruit days
- An exciting company—we work with some of the most innovative brands in the world
- A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible
- Chance to put your ideas into practice and engage with hundreds of employees globally
- Interesting challenges, training, and other internal opportunities to support your growth

**Life at RWS**
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, g