Senior Manager; Linguistic Services and Quality

About RWS:
RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America. We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

SUMMARY:
As a Senior Manager for Linguistic Services & Quality Management, you will drive quality standards across the business unit and ensure that all quality services, solutions, and related technology initiatives meet our business objectives and serve the strategic growth.

Right now, we are looking for a skilled AI professional whose primary focus will be the improvement of our quality framework within the AI domain. You’ll be able to directly influence how the supporting tools are developed and tailored to our specific needs from linguistic quality perspective, you’ll create strategies and drive projects around effective data collection, and you will lead and guide a team of linguistic quality specialists.

This is a senior role that will require both strategic oversight as well as a strong hands-on approach on a task level.

WHAT WOULD YOU DO:

- Manage quality within AI domain, prepare quality strategy and procedures
- Lead a team of Quality managers ensuring the quality standards are aligned with customer and business objectives
- Work closely with program director, solution architects, linguistic quality managers and other internal specialists to find the best solutions how to improve the quality framework and the tools we are using. You’ll be the bridge between these teams to make the cooperation effective.
- Define linguistic quality management concept and linguistic QA methodology and policies, provide linguistic support to company project teams
- Review, prioritize, and track progress of issues that affect the quality of services provided to customers
- Ensure operations are provided with the best possible outsourcing solutions considering price, quality, and expertise

WHAT REQUIREMENTS DO WE HAVE:

- Strong experience with data collection, data validation, and/or data annotation projects is key as we’ll need you to identify possible issues/errors and prevent them with a solid quality strategy and procedure around AI projects
- Experience with managing quality within AI domain
- Localization industry expertise; work experience in linguistic quality is strongly preferred
- Experience in managing relationships with clients
- Experience in working with international teams and stakeholders, and in executing strategies to deliver solutions
- Strong verbal and written communication skills including the ability to cultivate internal and external relationships and work effectively cross-functionally
- Experience in a leadership role and direct management is preferred

WHAT WE HAVE FOR YOU:

- An exciting company — we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
- A great team of people who are fair, open-minded, and friendly — and always ready to support you as much as possible
- International, English-speaking environment
- Semiflexible working hours
- Interesting challenges, trainings, and other internal opportunities to support your growth
- Fair compensation, bonuses, and a comprehensive benefits package

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age