Quality & Process Excellence Manager

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

As Nordics Quality & Process Excellence Manager, you will work systematically and strategically to ensure that established quality objectives are met across all CET Nordic operations.

In addition to driving continuous quality improvements and efficiency, you will play a key role in analyzing, developing, and optimizing business processes to support business objectives and customer satisfaction.

The role bridges quality management and business process development, supporting both operational excellence and the transition to more digital, automated ways of working. Shared Asset & Customer Journey Alignment. This role ensures that quality and process improvements are aligned with the Global Blueprint and customer journey. It guarantees compliance with internal standards and regulatory requirements while contributing to process automation and optimization initiatives.

Overall Responsibilities:

- Set, monitor, and follow up on quality goals, driving improvements together with leaders and employees.

- Systematically map and analyze workflows to identify bottlenecks, risks, and improvement opportunities, using data-driven insights and best-practice methodologies.

- Lead and coordinate initiatives for process optimization, automation, and hub transition in close collaboration with leaders, teams, and automation consultants.

- Ensure compliance with internal standards and regulatory requirements (GDPR, ISAE, ISO), and act as a key contact for audits and process-related controls.

- Facilitate change management activities, including stakeholder communication, training and adoption support, to ensure successful implementation of new processes.

- Maintain effective information flow and ensure that all process changes are documented, communicated and reviewed.

- Support the development and execution of test plans, user acceptance testing (UAT) and validation activities for process changes.

- Lead or participate in internal improvement projects within CET Nordic and across other business areas, ensuring delivery on time and within scope.

- Collaborate with IT, business teams and automation consultants to ensure technical and operational readiness for change implementation.

- Encourage feedback, share lessons learned and drive ongoing optimization across all activities.

Key Tasks:

- Map, document and analyze business processes to identify improvement opportunities and risks.

- Lead and coordinate process improvement and automation initiatives, ensuring alignment with strategic goals.

- Facilitate change management activities, including stakeholder communication, training and adoption support.

- Collaborate with IT, automation consultants and business teams to ensure technical and operational readiness for process changes.

- Track process performance, gather feedback and drive continuous optimisation.

KPIs / Success Metrics

- Reduction in process cycle time and error rates.

- Number of processes successfully automated and/or transitioned to hubs.

- Compliance audit scores (GDPR, ISAE, ISO) and closure of audit findings.

- Stakeholder satisfaction and adoption of new processes.

- Delivery of improvement projects on time and within scope.

Profile Requirements:

- University degree in Business, IT or related field.

- 3-5 years’ experience in process analysis/improvement or quality management roles.

- Project management and change management experience.

- Familiarity with process modelling (e.g. BPMN, Lean, Six Sigma) and HR or Payroll systems is an advantage.

- Strong skills in Microsoft Office and Power BI.

- Excellent communication skills in English (C1/C2); Nordic language skills and cultural understanding are a plus.

- Ability to work proactively, independently and collaboratively, with a focus on stakeholder value and continuous improvement.

What do we have to offer?

- 🏝️ Comprehensive training and development programs.

- 🏝️ Flexible working schedule.

- 🏝️ Private medical insurance 100% covered by SD Worx.

- 🏝️ 25 vacation days.

- 🏝️ 18 hours for personal matters.

- 🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August).

- 🏝️ Edenred flexible retribution options: meal vouchers, transport vouchers, etc.

- 🏝️ Laptop and equipment provided.

- 🏝️ Workation: possibility to work from any SD Worx location (4 weeks per year, EU only).

- 🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training.

- 🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation or stage of life.

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