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Project Preparation Team Manager
hace 3 semanas
ADP is hiring a **Project Preparation Team Manager**
- _Are you looking to grow your career_ _in an agile, dynamic environment with plenty of opportunities to progress?_
- _Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?_
- _Are you looking to be yourself_ _in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?_
If so, this may be an opportunity for you. Read on and decide for yourself.
As a **Project Preparation Team Manager**, you will provide guidance, insight, and coaching to your team. Your client onboarding team will carry the ADP relationship forward after a sale and enable the first interaction between small business clients and ADP's industry-leading payroll and HR solutions. You and your team will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success - carrying the weight of ADP's service reputation and client satisfaction in your hands.
Every day, you'll leverage your project management and leadership expertise to establish the direction of daily activities, ensure efficient operations, and create an overall productive and enjoyable working environment for your team.
To thrive in this role, you must be comfortable working in a metric-driven call center environment as part of a structured day. You have a way with clients and the people you lead, building rapport, establishing trust, and shining with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.
**WHAT YOU'LL DO**:**_Responsibilities_
**What you can expect on a typical day**:
- **Lead daily activities.**You will provide leadership, guidance, and direction to team members. You willensure work is prioritized to meet overall goals and is delivered on time with attention to quality standards. You will act as a backup for the team Director. In that capacity, you will oversee the use of standard process workflows, manage escalated client issues, and provide direction on client resolutions.
- **Train and Mentor.**You will train and mentor team members, identify development needs, assist team members in creating their individual development plans, and coordinate additional training as needed with Director approval.
- **Evaluate Staff**. You will evaluate associate performance and complete appraisals, including administering corrective action and performance improvement plans. You will have Hire/Fire authority with Human Resources and may have scheduling and succession planning responsibilities.
- **Partner Internally.**Your understanding of the Business Unit's strategic goals allows you to function as a consultant and business partner to other groups within ADP and collaborate with peers to establish best practices. You’ll be in touch with different stakeholders and Presales/sales teams.
- As needed, you will participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.
- **Communication skills**: Ability to engage with leadership, prepare presentations for the business, and discuss KPIs with accountability.
**TO SUCCEED IN THIS ROLE**:_ _**_Required Qualifications_
- You have worked in client service and client onboarding for at least 5 years.
- You have led and inspired people for at least 3 years. People Management experience is required
- You are flexible to work in diverse Time Zones and in an international environment.
- Fluent in English; proficiency in a second language is a plus.
- Able to communicate with diverse stakeholders.
- Experience in Process Improvement, framework analysis, and development of action plans
- Experience working closely with Pre Sales teams / Sales.
**YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN**:
- **Belong**by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- **Focus on your mental health and well-being.**We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- **Join a company committed to giving back**and generating a lasting, positive impact**upon the communities in which we work and live.
- **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
**A little about ADP**: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax
