Customer Care Representative
hace 1 semana
**EMEA Customer Care Representative**
Responsible for all aspects of Customer Care in the EMEA region, ensuring Growth, Profitability, and Customer Satisfaction. Acts as the principal customer support interface with Channel Distributors and Direct Partners for forecasting, order entry, fulfillment, administration, POS filing, logistics, and credit notes.
Supports the EMEA GTM team to enable a more efficient and productive Go-to-Market operation.
**Scope of Responsibilities**
Serve as the primary Cambium interface for EMEA customer admin support issues, including order entry, fulfillment, collections, POS, and invoicing.
Track key end-customer shipments with the product and supply chain teams.
Support channel operations, including NetSuite/CPOP order entry, price exception follow-up, and partner pricing requests.
Ensure compliance with POS reporting and inventory management.
Collaborate with the GTM and Finance teams on overdue account collections.
Work with Finance, Supply Chain, and Order Management to fulfill EMEA operational requirements.
Facilitate inventory planning, reviews, and accurate channel reporting.
Prepare and manage weekly forecast reports for Ops and Supply Chain, collating inputs from the EMEA team.
Support RMA, warranty, and related logistics issue resolution.
Coordinate closely with the Regional Sales team to enhance cross-functional collaboration.
Manage stock rotations.
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