Customer Care Representative

hace 6 horas

Barcelona, Barcelona, España Sensient A tiempo completo

Customer Care Representative

At Sensient, customer service is a core part of our value proposition and a clear differentiator. The Customer Care Representative is part of a marketing-led team supporting local customers for optimal customer experience. This role will digitally interact with customers daily ensuring that these customers see Sensient as their optimal color supplier.

What you'll do:

  • Responsibility for a defined customer base of local and historical customers
    • Analyze customer order patterns and reacting to ups-and-downs
    • Respond to customer queries promptly within defined KPIs
    • Proactively run daily customer calls
    • Assess customer business and suggest complimentary items
    • Discuss substitute product offerings in case of constrained or delayed supply of customer preferred product(s)
  •  Execute and follow-up on campaigns run by the Sales Enablement manager
    • Send defined Showpad content to customer base
    • Identify project opportunities and nurture the respective account to maximize business potential
  • Nurturing marketing qualified leads (MQLs) that are received and manage:
    • Prompt and high-quality customer turnaround within defined KPIs
    • Initial project request scoping, documentation, and project management
    • Increasing MQL knowledge via desktop research and further networking to validate future potential
  • Maintain and utilize the following:
    • Data accuracy for the defined customer base including contact information, contact history and customer updates
    • Internal sales tasks, such as reporting within deadlines
    • Sales negotiations within a set framework
    • Handling and processing customer request and inquiries in collaboration with other internal departments and based on standard documents and procedures available

What you'll bring:

  • Bachelor's degree or an equivalent education in a business- or sciences-related field
  • Fluent in English and either German or Hungarian (both written and spoken); additional language skills are welcome
  • Strong communication skills with the ability to understand customers' needs
  • Planning and efficient workplace organization
  • Attention to detail
  • Effective personal time management
  • Composure and communicating accurately capturing details of a situation even under pressure

About Sensient: Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Colors: Sensient Colors is a leading developer, producer, and supplier of natural and synthetic color systems for customers around the globe. The Company's high-performance products play a vital role in the manufacture of foods and beverages, cosmetic and pharmaceutical colors and coatings, and colors for agricultural uses, household cleaners and paper products.

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