Customer Representative

hace 7 días

Malaga, España Emprego ES A tiempo completo

Description

By joining our team you will have the opportunity to learn about some of the newest and most innovative cycling equipment on the market. As new technologies are developed and before new products hit the market you will be able to learn from and speak with product developers in order to gain an in-depth knowledge about the products and the constantly evolving market.

Of course, the most important part of our job is supporting our consumers as they are the core of each of our brands. Our representatives speak with cycling enthusiasts from around the globe daily. We get to share their achievements, hear about their stories, and help them through their toughest times. Whether we are solving a problem for a consumer or helping them pick out the perfect gear for their next challenge, we are here for our consumers when they need us most.

If you feel like you possess the qualities and skills we are looking for we would love to hear from you.

**Responsibilities**:
Contact Management:

- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.

Knowledge Management:

- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within Our company guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

We offer
- Full-time and long-term contract
- Schedule: Monday-Friday, from 09:00 to 18:00 or from 10:00 to 19:00
- Internal Development Program
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)*

**Requirements**:

- Fluent English

Soft Skills:

- Self motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

Reference

RRQ22-006158-1-UNITED KINGDOM

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