Community Experience Team Lead

**About Us**

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised** $104 million** in additional investment, with a total valuation of $1.4 billion.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the** **fastest-growing apps and tech companies**,** and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

**The role**:
At TravelPerk, we are cultivating an organizational culture and employee experience centered around genuine connection and a sense of belonging. Why? Because in order to do great work, we believe that it's crucial that our people feel connected to our mission and to each other, ultimately leading to an environment where people feel empowered to share, unlocking different perspectives that create innovative solutions to complex problems.

As Community Experience Team Lead, you will be responsible for creating and maintaining the artifacts of TravelPerk's culture. From our bi-weekly All Hands where we come together to learn about the impact our work is having, to our onboarding experience where we excite and equip new joiners with the tools they need to succeed, to our office spaces where we foster an environment of connection and collaboration in real life. You will work alongside the global Community Experience Team and relevant stakeholders across the business to ensure that the touchpoints related to the overall employee experience help us attract, retain and engage great talent.

**What does the role entail?**
- **Maintaining and scaling TravelPerk's culture and mission**:

- Manage the operations to uphold our regular cadence of culture-based events.
- Review our processes as we scale to ensure our efforts continue to add value.
- Co-create our Community approach so that we build **with** the community not for the community, ensuring that they are empowered to shape their own experiences.
- **Leading the Community Experience, Barcelona Team**
- Hire, lead and develop the members of the Community Experience Team.
- Be responsible for driving team engagement and a high standard of delivery in line with KPIs and expectations.
- Work across the variety of initiatives related to Community Experience, from engagement initiatives, to onboarding, to employee ambassador programmes.
- Partner with the Get Together Team to support the execution of company events.
- Work alongside the Barcelona Workplace Team to maximize the value of the in-office experience.
- Support the Internal Communications team with launches and messages related to community news.
- **Upholding our In Real Life strategy**
- Bring our community together for valuable moments of in-person learning, building connection and fostering collaboration.
- **Maintaining a pulse on the global employee experience**
- Given the wide scope of Community, you will need to build trusted relationships with employees across the company to understand and enhance the employee experience in the HQ and across our global hubs.
- **Representing the company**
- Showcase our culture externally by supporting employee branding initiatives that highlight the culture of TravelPerk to attract great talent to join us.

**What will you do?**

More practically, you will do whatever it takes to achieve those objectives. These are some of the practical actions that we foresee being part of your ownership:

- Achieve SMART goals related to keeping and scaling TravelPerk's culture to a high standard of delivery.
- Support company-wide events and experiences to ensure all members are heard and our events are built with the community.
- Drive participation in initiatives that capture employee sentiment to ensure we understand the levels of engagement of our people.
- Drive company volunteering program objectives.
- Lead Belonging community initiatives and champion our Belonging Philosophy.
- Coordinate with our Hub Ambassadors to ensure TravelPerk's culture and mission is an equal experience balanced with locational relevancy.
- Support the Internal Communications team to drive communication and engagement programs forward.
- Support the creation of content to promote and explain TravelPerk's culture internally and externally: podcasts,blog articles, EOW presentations, participation in conferences, etc.
- Oversee the onboarding and cultural induction programs to br