Account Manager Emea/lac

**Who We Are**

Class is a software developed by Class Technologies Inc., a company founded by software pioneer Michael Chasen. Class adds teaching and learning tools to Zoom and makes the virtual classroom feel like a real classroom. Class is a remote company (you can work from anywhere), with staff around the world.

Class is backed by prominent Zoom board members and investors, including current Zoom board member Santi Subotovsky, and education and technology leaders like SoftBank, Salesforce Ventures, GSV Ventures, and American quarterback and entrepreneur, Tom Brady.

Are you passionate about learning and technology? Do you aspire to change the way the world learns? Do you want to work from anywhere in a flexible, collaborative, and inclusive work environment? If you answered yes to any or all of those questions, we want to talk to you

**Job description**
Class is looking for an accomplished and experienced client-oriented person to help build and support the rapidly growing business in EMEA and LAC.
Are you passionate about learning and technology? Do you aspire to change the way the world learns? Do you want to work from anywhere in a flexible, collaborative, and inclusive work environment? If you answered yes to any or all of those questions, we want to talk to you
As an Account Manager EMEA/LAC (Spanish speaking) you are responsible for a defined book of business, with the objective of ensuring that your customers obtain maximum value from their Class products and services; ensuring the renewal and growth of your portfolio. You will proactively prioritize and strategize your accounts establishing yourself as a trusted advisor.
The Account Manager will play an integral role in the success of the sales organization. Specifically, s/he will be responsible for:

- Managing software license sales renewal and supporting upgrading business in EMEA/LAC region.
- Own key aspects of the customer relationship, acting as both a trusted partner and a liaison within Class Technologies to ensure their needs are met
- Develop and manage strategic client relationships in order to boost satisfaction, increase adoption, ensure retention, create engaged customers, and facilitate organic growth
- Providing timely responses to customers regarding product information, pricing, and company information.
- Helping to build the pipeline of business collaborating with Class's Commercial Team colleagues in the region, channel partners and sales leadership.
- Maintaining information in Class's CRM system.
- Preparing and reviewing communications to accompany renewal paperwork.**:

- 1 -**:

- Chasing renewal paperwork directly with client contacts and Class channel partners. Generate leads through client networks and relationship building activities. Supporting Marketing & Sales communications and raising awareness with our clients. Setting-up and supporting regional User Group meetings.
- Track client database usage to monitor product usage and tailor proactive customer outreach.
- Driving attendance at sales events and conferences.
- Assisting at and supporting Executive events, roadshows etc.
- Travel as needed for onsite client visits to provide account reviews, observe client processes and build customer rapport

**REQUIRED SKILLS**:

- Bachelor's degree (or higher) or equivalent work experience
- 3 years' experience in direct and in-direct sales/client management business, ideally in supporting/selling to an established customer base. Preference is given to software and educational experience.
- Proven successful track record in achieving and exceeding targets on a regular basis. Understanding and knowledge of sales into the Education sector.
- Ability to manage renewal/sales opportunities in a structured and documented fashion. Ability to quickly develop an understanding of Class's solutions and be able to communicate appropriate solutions to current and potential customers.
- Ability to meet set goals.
- Proficient in a CRM tool (Salesforce preferred)
- Working knowledge of the Google Workspace (G-Suite)
- We are looking for fluent Spanish speakers, (Portuguese language is a plus) Ability to travel up to 15% of the time

**Additional information**
Class's **mission **is to change the way the world learns together. Founded as a fully-remote company of learning technology veterans, we live and breathe the experiences we need to create for employees regardless if they walk into or log into the work day. We've built a live, virtual learning platform built on Zoom to support human-centric learning at scale and create active learning experiences rich with quality content to drive better learning outcomes
**Our Values **underpin everything we do:
**All-In**
- We are a team that hits our goals - we don't do anything halfway.
- We hold ourselves and each other accountable to consistently Raise the Bar; we challenge each other to get better everyday.
- We operate with grit, urgency, conviction - we win as a team when each ind