Technical Account Manager, Financial Services

A person with disabilities will be given preferential consideration per local regulations.

Minimum qualifications:

- Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
- Experience working with two or more of the following: data center infrastructure, operating systems, networking, security, system administration, and/or service management for the financial services sector.

Preferred qualifications:

- Master’s degree in a management, technical, or engineering field.
- Experience in cloud operations, technical support, or operations (e.g., capacity planning, product release management, etc.).
- Experience working with channel partners, systems integrators, and third-party developers to deliver successful solutions.
- Ability to effectively present technical materials to various stakeholder groups, and engage with executives of enterprises on both technical and non-technical matters.
- Excellent written, communication, project-management and stakeholder management skills, with a focus on translating business needs into technology solutions.

**About the job**:
As a Technical Account Manager for the Financial Services Industry, you'll manage all aspects of Google Cloud adoption for strategic accounts in banking and insurance in EMEA, helping customers accelerate their cloud journey to our platform and optimize their business and technical operations. You'll cultivate relationships with business executives and IT stakeholders to develop a knowledge of their business needs and goals. Building on this knowledge, you will also manage the shared strategic roadmaps to drive customer partnerships, provide technical guidance and program leadership, and facilitate customers’ digital transformation.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Manage customer partnerships. Establish executive relationships, conduct customer quarterly business reviews (QBRs), advocate for customers, and coordinate across multiple work streams and teams to maintain customer momentum.
- Manage relationships with customers to cultivate business growth, and collaborate with Customer Technical and Implementation Leads and partners to manage and drive successful adoption of Google Cloud.
- Guide customers through the innovation journey, building strategic roadmaps and driving achievement of key milestones. Be an advocate for business transformation, enabling teams to embrace cloud technologies.
- Provide best practices and support for Google Cloud Platform and Google Workspace solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagement.
- Facilitate customer feedback to Product Management and Engineering teams, and prioritize product requirements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.