Technical Account Manager
hace 7 días
Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities:
- Technical expertise of Viaccess Orca product _s _including:
- Session manager
- TV Console
- Analytics Related plugins delivered by Viaccess OrcaSupport Orange Spain with integration related aspects from Ecosystem
- Technical management on Viaccess Orca products including:
- Root cause analysis
- Escalation to Viaccess Orca experts such as DBA, R&D, Products etc. Regular issues / ticket follow-up:
- Customer Follow-up
- Prepare and provide training or technical presentation to customer on Viaccess Orca products and services
- Share and propose recommendations to improve the service related to Viaccess Orca components and its integrations.
- Participation on regular meeting with customer (weekly, Daily etc.) and also together with other vendors led by Orange Spain to support Orange Spain managing the activity smoothly Provide Monitoring reports “health check” reports on regular basis.**about you**:
- Ability to learn and work with new technologies
- Knowledgable in cloud-native technologies (kubernetes) and microservices deployment
- Capacity to manage complex analysis on an E2E service
- Keen analytical mind and you are a force for proposal
- Incident management skills Good communication and customer orientation skills
**additional information**:
Fluent in Spanish + English
**contract**:
Regular
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