Technical Account Manager

About Simply.TV
At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by over 400 of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we're just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let's make content discovery simple, powerful, and inspiring
The Role
As a Technical Account Manager (TAM) at Simply.TV, you'll serve as a trusted technical advisor and strategic partner for our key clients. Your mission is to ensure customers gain maximum value from our data and technology solutions — helping them integrate, optimize, and grow with Simply.TV. This role combines technical expertise, problem-solving, and customer empathy. You'll work closely with Product, Engineering, and Sales teams to ensure our clients' success — from onboarding and implementation to proactive support and long-term relationship management.

Responsibilities
You are successful when:

• You build and maintain strong, long-term relationships with key clients, deeply understanding their technical environment and business goals
• You provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV's metadata solutions
• You collaborate cross-functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions
• You monitor account health, identify potential risks, and act as the customer advocate during escalations
• You lead technical reviews, onboard new customers, and identify upsell or cross-sell opportunities to drive mutual growth
• You document technical activities, track open items, and maintain clear and actionable account plans
• You stay current on product updates, new features, and industry trends to anticipate and address client needs

Requirements
Qualifications
You'll thrive in this role if you:

• Have university degree in a relevant area, e.g. Business or Data
• Have 0-3 years experience as a Technical Account Manager in B2B tech or metadata
• Have exceptional written & spoken English skills (additional European languages are a plus)
• Have a passion for technology, innovation, and customer success
• Possess strong analytical and problem-solving skills with a proactive, hands-on mindset
• Are an excellent communicator who can translate complex technical concepts into clear and simple language
• Enjoy working collaboratively across technical and commercial teams
• Are comfortable learning in a fast-paced, dynamic environment where adaptability is key
• Are full-time available and eager to build lasting client relationships
• Want to grow a career in Simply.TV

Why join?

• Work at the forefront of media tech - Help shape how millions discover TV & streaming content
• Be a trusted counterpart - Work directly with key clients to drive their technical success and satisfaction
• Collaborate globally - Join a strong team across continents that thrives on innovation and teamwork
• Make real impact - Your contribution ensures Simply.TV's data and solutions empower millions of end users daily
• Grow and learn continuously - Gain exposure to advanced technologies, media systems, and client infrastructures

Practicalities

• Language(s): German and English (fluent)
• Reports to: Head of Ingest
• Employment Type: Freelancer
• Location: Madrid, Spain

Benefits
Collaboration based on a freelancer set-up is up to 3,500 EUR per month on a full-time allocation basis (40 hours per week).