Real Time Analyst

hace 2 semanas

Barcelona, España Talent Search People A tiempo completo

**Organization**:
Our client based in Barcelona, is a leading contact centre serving customers in 30 countries in more than 60 languages.

**Function**:

- Your main responsibilities will be:
- Forecasting, scheduling and real time controlling.
- Compliance Management.
- Ensures that Contact Centre is aware of legal requirements and that work processes are adapted to meet those requirements.
- Manages schedule adherence reporting and operation team´s feedback process and callcentre policies that impact KPIs.
- Reports payroll for Contact Centre to HR.
- Generates and implements automated reports as requested to manage KPIs of business.
- Works with central departments to implement automated and Business Intelligence tools.

**Requirements**:

- We need:

- English skills - advanced- High level of Excel
- Professional and method competence (Problem solving).
- Organization of work (Target orientated and Tolerance to the pressure).
- Customer orientation
- Creativity / Innovation

**What we offer?**:

- We offer:
- Company Contract.
- Full-time: 39 hours per week. The contract is from Monday to Sunday so sometimes you will have to work on the weekends. The following shifts are available: Morning shift 08h-16h) or Afternoon shift (16h-00h).
- Modern work environment at an attractive location with excellent public transport connections.
- An international environment employing people from different nationalities and cultures.

**Do you need +info?**:
Manuel José Díaz Gómez- (+34) 93 231 00 00 (ext 103)

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