Job Opportunity: Real-Time Analyst
hace 6 días
About the job Job Opportunity: Real-Time Analyst - Join Our Team in BarcelonaInscríbase sin demora Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.Are you passionate about optimizing call center operations in a dynamic and fast-paced environment? We're looking for aReal-Time Analystto join our growing team in BarcelonaKey Responsibilities:Monitor and analyze real-time call center operations to ensure optimal staffing levels and service targets are met.Adjust schedules in real-time based on call volume, agent availability, and other key factors.Track and report on vital performance metrics, including service levels, occupancy, and adherence.Communicate effectively with team leaders and managers regarding performance issues and necessary scheduling adjustments.Support the workforce management team by preparing and analyzing real-time performance data and trends.Assist in the preparation of staffing projections and scheduling for future shifts.Recommend and implement improvements to scheduling processes and real-time management strategies.What We're Looking For:Language skills : Native or fluent in English (C1 level) with excellent written and spoken communication abilities.Experience : Minimum of 2 years in a call center environment, including at least 1 year in workforce management or a similar role.Technical skills : Familiarity with workforce management processes like staffing projections, scheduling, and service level analysis. Strong proficiency with Google Suite (Sheets, Slides) and MS Office (Word, Excel).Knowledge : Understanding of local labor laws and regulations regarding workforce management and scheduling.Skills : Strong problem-solving abilities, sound judgment, and the ability to make quick, data-driven decisions related to staffing and resource allocation.What We Offer:Rotating Shifts : 5 days a week (Monday - Friday).Health Benefits : Private health insurance after the probation period.Team Environment : Work within a dynamic, multicultural team.Wellness Perks : Regular fruit deliveries, free drinks, and employee wellness schemes, including partnerships with fitness centers, restaurants, and beauty services.Ready to take on a new challenge and thrive in a fast-paced, rewarding environment? xsgfvud Apply now and become a vital part of our team in Barcelona#J-18808-Ljbffr
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Job Opportunity: Real-Time Analyst
hace 2 semanas
Barcelona, España Cross Border Talents A tiempo completoAbout the job Job Opportunity: Real-Time Analyst - Join Our Team in Barcelona! Are you passionate about optimizing call center operations in a dynamic and fast-paced environment? We're looking for a Real-Time Analyst to join our growing team in Barcelona! Key Responsibilities: Monitor and analyze real-time call center operations to ensure optimal staffing...
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Job Opportunity: Real-Time Analyst
hace 1 semana
barcelona, España Cross Border Talents A tiempo completoAre you passionate about optimizing call center operations in a dynamic and fast-paced environment? We're looking for a Real-Time Analyst to join our growing team in Barcelona! Key Responsibilities: Monitor and analyze real-time call center operations to ensure optimal staffing levels and service targets are met. Adjust schedules in real-time based on call...
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Real-Time Operations Analyst — Barcelona
hace 7 días
barcelona, España Cross Border Talents A tiempo completoA leading recruitment agency in Barcelona is looking for a Real-Time Analyst. This role involves optimizing call center operations, monitoring performance metrics, and making real-time scheduling adjustments. The ideal candidate has at least 2 years of experience in a call center, strong English communication skills, and proficiency in Google Suite and MS...
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Real-Time Analyst
hace 2 días
Barcelona, España Daniel's Dynamic Hires A tiempo completoReal-Time Analyst Location: Barcelona, SpainEmployment Type: Full-timeRemuneration: Base salary Duties and Responsibilities Monitor & Analyze: Oversee real-time call center operations to ensure optimal staffing levels and that service level targets are consistently met. Real-Time Adjustments: Make immediate scheduling changes based on fluctuating call...
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Real-Time Analyst
hace 7 días
Barcelona, Barcelona, España Daniel's Dynamic Hires A tiempo completoReal-Time Analyst Location: Barcelona, Spain Employment Type: Full-time Remuneration: Base salaryDuties and Responsibilities Monitor & Analyze: Oversee real-time call center operations to ensure optimal staffing levels and that service level targets are consistently met. Real-Time Adjustments: Make immediate scheduling changes based on fluctuating call...
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Real-Time Analyst: Optimize Call Staffing in Barcelona
hace 1 semana
Barcelona, España Cross Border Talents A tiempo completoA leading global call center solutions provider is seeking a Real-Time Analyst to enhance call center performance in Barcelona. You'll monitor real-time operations, adjust staffing schedules based on demand, and analyze performance metrics to support workforce management. Ideal candidates will have at least 2 years of experience in a call center, expertise...
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Real Time Analyst
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Real Time Analyst
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Barcelona, España Talent Search People A tiempo completo**Organization**: Our client based in Barcelona, is a leading contact centre serving customers in 30 countries in more than 60 languages. **Function**: - Your main responsibilities will be: - Forecasting, scheduling and real time controlling. - Compliance Management. - Ensures that Contact Centre is aware of legal requirements and that work processes are...
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Real-time Lead
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