Maintenance CRM Consultant

Descripción

We're seeking a Maintenance CRM Consultant to ensure the smooth operation of client CRM solutions, managing system configurations, and providing advanced support to keep everything running efficiently.

This is a hybrid role requiring 3 days per week in our Barcelona office.

Responsabilidades principales

Key Responsibilities:

- Support Tickets: Resolve advanced issues and escalate complex ones to the technical team.
- Change Management: Monitor system changes, manage permissions, and maintain security.
- System Maintenance: Handle data imports/exports and troubleshoot cron job errors.
- Configuration and Customization: Implement system adjustments, manage dispatches, and oversee user settings.
- Client Engagement: Build strong client relationships and understand their unique system needs.

**Requirements**:
Technical Skills:

- Advanced system support experience, SQL Server expertise is a must.
- Experience with Crystal Reports and API will be an asset. JavaScript is a plus.
- Languages: Fluent in English and Spanish. Other European languages (Portuguese, Italian, German) are a bonus.

Soft Skills:

- Strong communication, problem-solving abilities, and attention to detail.
- Experience: 2+ years in a support/maintenance role, preferably in SaaS/Tech.

We offer:

- Flexible benefits: exchange part of your salary and make tax savings on health insurance, meal and transport vouchers, childcare, and training.
- Well-being: Free access to the Calm app (for up to 5 users), 24/7 counseling, and emotional support from our Healthy Mind Coaches. We also offer self-care and parenting resources through the Cleo app.
- Flexible working: flexibility of working one hour in, one hour out, shortened workdays on Fridays and during the summer, and the opportunity to work from over 40 countries for up to 10 weeks per year through our Work Away program.
- Annual leave: 23 working days of vacation, 5 paid days per year for volunteering, and 5 additional paid days annually for personal or professional development.
- Extended leave: 7 extra days of maternity leave and 5 extra days of paternity leave, on top of the legal allowance, available after one year of service.
- Financial support: Life and disability insurance, salary advances of up to 3.5 times your net monthly pay, a €300 net marriage bonus, and access to Sage's employee stock purchase plan at a discounted rate.

Health and Safety Responsibilities
- Fostering the safety culture, by leading with your own example.
- Following established safety procedures and reporting potential hazards promptly helps maintain a secure and efficient workplace.
- Participating in safety training sessions and adhering to preventive guidelines and procedures, the objective is minimizing risks and protecting yourself and the rest of your colleagues.

About us
ForceManager, the pioneering mobile-first CRM, is redefining the future of sales with our cutting-edge AI technology. We’re committed to digitizing and accelerating sales processes, empowering sales teams to reach their goals faster and easier.

Our intuitive platform, boasting integrated geolocation and high user adoption rates, now includes Dana AI - an intelligent assistant designed to streamline communications, shorten response times, and boost overall sales performance.

Our Barcelona-based company, with a diverse and international team, serves over 1,600 companies worldwide. As we continue to innovate, our focus remains on enhancing the user experience and revolutionizing sales processes, upholding our vision to be the leading CRM for B2B mid-market sales teams on-the-go.#LI-SL1

Function

Partners Alliances and Expert Services

Country

Spain

Office Location

Barcelona

Work Place type

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.